Field Service Scheduler — Installations & Dispatch

Topcon Positioning Systems (Topcon); Indianapolis (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

Topcon Positioning Group seeks a Field Service Scheduler to manage all incoming service requests and coordinate dispatch of field technicians. This role is the central point of communication between customers, technicians, and internal teams to ensure service calls and new machine installations are scheduled and completed on time.

The ideal candidate is highly organized, customer-focused, and able to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 2+ years in service coordination, scheduling, dispatch, or customer service.
• Experience creating and managing work orders in a service management system.
• Strong organizational and time-management skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong customer service orientation and problem-solving skills.
• Proficiency with Microsoft Office and scheduling/service management software.

Responsibilities

• Receive and respond to all incoming service requests via phone, e-mail, or service management systems
• Create and manage service work orders, ensuring accuracy of customer, equipment, and issue details
• Schedule and dispatch field service technicians based on priority, location, skill set, and availability
• Monitor open work orders and follow up to ensure timely completion and proper documentation
• Coordinate installation scheduling for new machines
• Contact customers to coordinate installation dates, site readiness, and access requirements
• Schedule technicians and resources to support installations
• Work with internal teams to ensure accurate and timely installations
• Serve as a primary point of contact for customers regarding service and installation scheduling
• Provide clear communication on appointment times, changes, and expectations
• Proactively address scheduling conflicts or delays to maintain customer satisfaction

Skills

Scheduling

Dispatch

Customer service

Communication

Time management

Education

High school diploma

Associate degree welcome

Tools

Microsoft Office

Scheduling software

Job description

Topcon Positioning Group seeks a Field Service Scheduler to manage all incoming service requests and coordinate dispatch of field technicians. This role is the central point of communication between customers, technicians, and internal teams to ensure service calls and new machine installations are scheduled and completed on time.

The ideal candidate is highly organized, customer-focused, and able to multitask in a fast-paced environment.