Field Service Dispatch & Scheduling Pro

Diebold Nixdorf, Incorporated; North Canton (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Diebold Nixdorf, Incorporated is seeking a Field Service Dispatcher to act as the primary liaison between customers, Field Operations, and internal teams. You will schedule and monitor appointments, dispatch work to technicians and third parties, and ensure on-time delivery while balancing workload and resources.

Responsibilities include managing technician routes, monitoring status via mobile tools, adjusting calendars, and driving continuous improvement in service delivery.

Qualifications

• Education or equivalent work experience required.
• Minimum 2-4 years of relevant experience in Field Service Dispatch.
• Good local language skills and business English

Responsibilities

• Coordinates and monitors customer appointments to ensure timely and excellent customer experience.
• Dispatches assigned work to field service technicians and third parties.
• Ensures SLAs and efficient workload balance with available resources.

Skills

Local language skills

Business English

Scheduling

Education

Education or equivalent work experience

Tools

Mobile resource management tools

Job description

Diebold Nixdorf, Incorporated is seeking a Field Service Dispatcher to act as the primary liaison between customers, Field Operations, and internal teams. You will schedule and monitor appointments, dispatch work to technicians and third parties, and ensure on-time delivery while balancing workload and resources.

Responsibilities include managing technician routes, monitoring status via mobile tools, adjusting calendars, and driving continuous improvement in service delivery.