Field Service & Sales Technician - Laundry Equipment

Laundrylux; Chicago (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits (medical, dental &

401(k) with company matching

Paid Time Off

Paid Holidays

Profit Sharing

Employee Referral Program

Mentorship Program

Company Sponsored Training

Tuition Reimbursement

Job summary

LaundryLux is seeking a Service Specialist to grow service contracts, perform warranty labor on Wascomat and Electrolux equipment, and coordinate field service in the Illinois–Wisconsin Midwest region.

You will handle service calls, upsell maintenance plans, and assist with project management on laundromat projects, while upholding safety and quality standards. Travel to customer sites is frequent.

Qualifications

• High school diploma or GED required.
• 1+ years of experience in installation and repair of commercial equipment.
• Valid Driver's License and clean driving record.
• Bilingual skills a plus.
• Ability to lift up to 75 lbs.

Responsibilities

• Perform all service support as well as upsells and sells service contracts to locations.
• Provide all Wascomat / Electrolux warranty labor.
• Offer installation/parts support when needed.
• Addresses all service and parts calls, customer support role.
• Coordinates and schedules service calls for team and customers.
• Supports team in project manager role when needed on laundromat projects.
• Canvases markets and drops off mailers.
• Drive the sale of Preventative Maintenance and Service Plans.
• Recommend measures to improve service methods, equipment performance, and quality of service.
• Analyze and resolve work problems or assist workers in solving work problems.
• Maintain time and service records.
• Perform other duties as assigned by management.
• Assist with helping key accounts.
• Performs other related duties as assigned by management.

Skills

Communication skills

Driver's license

Customer service

Multitasking

Independence

Education

High school diploma or GED

Job description

LaundryLux is seeking a Service Specialist to grow service contracts, perform warranty labor on Wascomat and Electrolux equipment, and coordinate field service in the Illinois–Wisconsin Midwest region.

You will handle service calls, upsell maintenance plans, and assist with project management on laundromat projects, while upholding safety and quality standards. Travel to customer sites is frequent.