Field Service Representative (VMP/ Press Brakes)

Cincinnati Incorporated; Connecticut; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Paid training

Paid vacations

Paid holidays and personal days

Medical insurance (including HSA)

Dental insurance

Vision insurance

Accident insurance

Life insurance (AD&D)

Disability insurance

Generous 401(k) employer match

Flexible spending account

Tuition reimbursement

Employee assistance program

Parental leave

Job summary

Cincinnati Incorporated is actively seeking a Field Service Representative to install, troubleshoot, and repair advanced metal fabrication machinery across the United States. This role centers on high-travel field support with a company vehicle and paid training, serving as the go-to expert for customers.

Ideal candidates are mechanically inclined with strong diagnostics and customer service skills, capable of operating independently in dynamic environments and managing expenses on-site.

Qualifications

• Knowledge of electrical, mechanical, hydraulic, and pneumatic principles.
• Strong diagnostics and technical aptitude.
• Must travel overnight 75-90% at times.
• Superb communication skills with emphasis on customer service.
• Strong PC and organizational skills.
• 3 year(s): Industrial maintenance (or related military experience), to include troubleshooting.

Responsibilities

• Complete machine service for customers.
• Prepare and submit documentation for efficient invoicing.
• Maintain company property for safe operation and maximum life.
• Efficiently manage business expenses to maximize profitability.
• Perform routine maintenance on equipment and assist in establishing preventative maintenance schedules with customers.

Skills

Electrical systems

Mechanical systems

Hydraulic systems

Pneumatic systems

Diagnostics

Travel readiness

Customer service

PC skills

Organizational skills

Independent work

Education

Industrial maintenance training

Job description

Field Service Representative (VMP / Press Brakes) - Boston, MA

Want a role where no two days look the same, you’re solving real machine problems in the field, and your office is wherever the job takes you? This is it!

Cincinnati Incorporated is seeking a hands‑on, mechanically inclined Field Service Representative to support customers across the U.S. by installing, maintaining, troubleshooting, and repairing advanced metal fabrication machinery. If you enjoy working directly with complex systems and being the go‑to expert when things need to run right, this role puts you at the center of it all.

Our Field Service Technicians enjoy working hands‑on with electrical, mechanical, hydraulic, and pneumatic systems that comprise our metal fabrication machines. Our field service positions are home based but require an individual who is accustomed to at least 90% travel. Technicians will provide customer and product service via preventative and corrective maintenance in accordance with policies, principles and procedures established by Cincinnati Incorporated. Our Field Service Technicians are provided a company vehicle, paid training.

We proudly support veterans and military families and strongly encourage U.S. military veterans to apply. The skills developed through military service - such as discipline, technical aptitude, problem‑solving under pressure, and accountability - translate exceptionally well into this role and are highly valued at our organization.

About Cincinnati Incorporated

Cincinnati Incorporated (CI) has been manufacturing industrial machinery since the late 1890s and remains a respected name in the fabrication industry. Our success is built on a culture of integrity, craftsmanship, innovation, and hard work. We take pride in our people and offer a competitive, comprehensive benefits package designed to support you both professionally and personally.

Position Summary And Purpose

Provide on‑site customer and product service through preventative and corrective maintenance of CI metal fabrication machines, with a focus on automation systems. Ensure equipment operates safely, efficiently, and in accordance with company standards while delivering exceptional customer support in high‑travel environments.

ESSENTIAL:

Duties and Responsibilities

• Complete machine service for customers
• Prepare and submit documentation for efficient invoicing
• Maintain company property for safe operation and maximum life
• Efficiently manage business expenses to maximize profitability
• Perform routine maintenance on equipment and assist in establishing preventative maintenance schedules with customers

REQUIRED

• Knowledge of electrical, mechanical, hydraulic, and pneumatic principles
• Strong diagnostics and technical aptitude
• Ability to work independently with little supervision
• Ability to travel overnight at least 75-90%, at times
• Superb communication skills with an emphasis on customer service
• Strong PC and organizational skills

Physical Demands And Work Environment

The physical demands and work environment characteristics described here are representative of those required to successfully perform the essential functions of this job.

Physical Demands

This position is very active and requires frequent standing, bending, kneeling, stooping, crouching, crawling, and climbing of ladders. Must be able to use hands to finger, handle, or feel objects, tools, or controls; must be able to lift a minimum of 50 lbs. frequently. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The noise level in the work environment can be loud occasionally. This is a high‑travel position with significant overnight travel required.

EEO Vets/Disabled

This role does not offer sponsorship employment benefits. Candidates must be authorized to work in the United States without current or future sponsorship.

Benefits Include

• Company vehicle
• Paid training
• Paid vacations
• Paid holidays and personal days
• Medical insurance (including HSA)
• Dental insurance
• Vision insurance
• Accident insurance
• Life insurance (AD&D)
• Disability insurance
• Generous 401(k) employer match
• Flexible spending account
• Tuition reimbursement
• Employee assistance program
• Parental leave

Experience

Required

• 3 year(s): Industrial maintenance (or related military experience), to include troubleshooting

Education

Preferred

• Technical/other training or better

Behaviors

Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred

• Functional Expert: Considered a thought leader on a subject

Motivations

Required

• Self-Starter: Inspired to perform without outside help

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.