Field Service Representative I — Miami, FL

USA SOLVENTUM US LLC; Pompano Beach (FL); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Health Savings Accounts

Disability Benefits

Life Insurance

Retirement Benefits

Paid Absences

Voluntary Benefits

Job summary

Solventum USA SOLVENTUM US LLC is seeking a Field Service Representative I in Miami, FL to support delivery, setup, disinfection and maintenance of medical device equipment at client sites.

You will build relationships with hospital staff, manage orders, coordinate deliveries, and ensure safety and quality in every service call. A valid driver's license and a willingness to travel up to 10% are required.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of customer-facing or service experience.
• Must have a valid driver's license.

Responsibilities

• Supports customers with superior service and customer-centric solutions.
• Manages orders and documentation using company equipment.
• Coordinates delivery and retrieval of medical equipment.
• Gathers feedback and escalates as needed.
• Operates company vehicle for on-site service.
• Ensures equipment cleaning, disinfection, and quality checks.

Skills

Customer service

Communication skills

Time management

Education

High School Diploma/GED or higher

Tools

Microsoft Office

iOS applications

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

Field Service Representative I — Miami, FL

The Impact You’ll Make in this Role

This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting–edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships. The daily responsibilities encompass the preparation of medical equipment for patient use to include disinfection, quality control testing, preparation for use and transportation of the equipment to and from customer locations utilizing a company provided vehicle. As a Field Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

• Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions
• Executes timely and accurate order management using company issued computers and electronic equipment for accurate documentation and record keeping
• Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up
• Gathers customer feedback responding and/or escalating to management as appropriate
• Assists customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment
• Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position
• Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery
• Organizes and executes assigned work tasks to effectively and efficiently meet customer expected timeframes for service
• Tracks inventory control on assets, parts, disposables, and supplies
• Contacts customers regarding coordination of delivery and retrieval return of products
• Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles
• Follows all work and safety instructions and conforms to Company and Departmental policies and procedures
• Maintains a clean, orderly and safe working environment

Company Vehicle

This position requires driving a company vehicle, which will require pre‑employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher
• Requires a minimum of 1 year of work experience in a customer facing or service‑related field
• Current, valid Driver’s License

Additional Qualifications

• Ability to work non‑traditional work schedule, which may include extended hours including evenings, weekends, and participate in on‑call duties
• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
• Experience with Microsoft Office & iOS applications
• Demonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management & prioritization skills

Location & Travel

• Work location: Onsite
• In‑Service Territory Travel: May include up to 10% domestic (including potential for meetings or other business functions that require commercial air travel)
• Relocation Assistance: Relocation is not authorized
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)

Supporting Your Well‑Being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Compensation & Benefits

The expected compensation range for this position is $40,640 - $55,880, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

• Medical, Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences
• Retirement Benefits
• etc.

Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

A new healthcare company with a rich history. With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers’ biggest challenges. 20,000+ employees worldwide. Solventum relies on the courage and the boundless insights of professionals worldwide to achieve exceptional results for our customers and those who rely on them. Healthcare that leads with heart and humility starts with listening and never finishes, only evolves. As long as healthcare challenges remain unsolved, we will be here, united by empathy and a relentless belief that countless lives are improved through our work. Operations in 38 countries. Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives. In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders. To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future