Field Service Representative I — Memphis, TN

Solventum in; Memphis (TN); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental & Vision

Health Savings Accounts

Health Care & Dependent Care Flexible 

Spending Accounts

Disability Benefits

Life Insurance

Voluntary Benefits

Paid Absences and Retirement Benefits

Job summary

Solventum is seeking a Field Service Representative I for Memphis, TN. The role involves delivering, picking up, and maintaining medical device equipment, interfacing with healthcare clients daily, and building customer relationships.

You will handle equipment cleaning, documentation, inventory tracking, and loading/unloading in company vehicles, with training and travel as required.

Qualifications

• High School Diploma/GED or higher.
• One (1) year customer facing experience in a private, public, government, or military environment.
• Current, valid Driver’s License.

Responsibilities

• Providing superior customer service to patients and hospital staff with customer-centric solutions.
• Preparing medical device equipment, disposables, and documentation for delivery.
• Tracking inventory control on assets, parts, disposables, and supplies.
• Locating missing and misplaced equipment as needed.
• Loading and unloading medical equipment from company vehicles.
• Attending training and other scheduled business functions which may require commercial air travel.

Skills

Customer service

Education

High School Diploma/GED

Job description

Job Description

Field Service Representative I — Memphis, TN 3M Health Care is now Solventum

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

The Impact You’ll Make in this Role

This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating and maintaining superior customer relationships. Further responsibilities include performing and assisting in maintaining inventory of products, parts, disposables, and supplies. Additional Field Service Representative responsibilities include the cleaning, processing and quality control of medical device equipment, general housekeeping of facility and loading and unloading of equipment in company vehicles.

As a Field Service Representative I, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

• Supporting customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions
• Preparing medical device equipment (cleaning and disinfecting), disposables, and documentation processing for delivery
• Tracking inventory control on assets, parts, disposables, and supplies.
• Locate missing and misplaced equipment as needed
• Loading and unloading medical equipment from company vehicles.
• Attending training and other scheduled business functions which will require commercial air travel

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher
• One (1) year customer facing experience in a private, public, government, or military environment.
• Current, valid Driver’s License

Additional qualifications that could help you succeed even further in this role include: Do you possess an associate degree or higher? Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)

Location and Travel

Work location: Based in territory, Memphis, TN Travel: May include up to 10% domestic

Relocation Assistance

Relocation is not authorized

Vaccination Requirement

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Certain job positions within Solventum require workers to work in the presence of others within certain geographies and/or at third-party locations.

As a necessary requirement of this position with Solventum, you must be fully vaccinated at least two weeks prior to your start date.

As a reminder, fully vaccinated against COVID-19 means a person has received the primary series of COVID-19 vaccines, and, in certain situations, may also include booster doses.

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Compensation

Applicable to US Applicants Only: The expected compensation range for this position is $40,960 - $56,320, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

Benefits

• Medical
• Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences and Retirement Benefits

Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Equal Opportunity

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms.

A new healthcare company with a rich history. With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers’ biggest challenges.

20,000+ employees worldwide. Solventum relies on the courage and the boundless insights of professionals worldwide to achieve exceptional results for our customers and those who rely on them.

Healthcare that leads with heart and humility starts with listening and never finishes, only evolves. As long as healthcare challenges remain unsolved, we will be here, united by empathy and a relentless belief that countless lives are improved through our work.

Operations in 38 countries. Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives.

In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders.

To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future.