Field Service Representative II — Shrewsbury, MA

USA SOLVENTUM US LLC; Shrewsbury (MA); On-site; USD 53,000 - 72,000; Full time

Job summary

Solventum is hiring a Field Service Representative II in Shrewsbury, MA to deliver, prepare, disinfect, and maintain cutting-edge medical device equipment at customer sites. You will travel in a company vehicle, ensure proper setup, testing, and documentation, and support service center responsibilities as needed.

You will build trusted relationships with hospital staff and patients, manage inventory and orders, and coordinate with care teams to meet urgent timelines while adhering to safety and

Qualifications

• High school diploma or GED required.
• Minimum 3 years of customer-facing or service-related experience.
• Current, valid Driver's license.

Responsibilities

• Serve healthcare clients with superior customer service and solutions.
• Execute timely order management and maintain accurate records.
• Assist with inventory, parts, and asset tracking per policy.

Skills

Customer service

Communication skills

Driver's license

Education

High School Diploma/GED

Tools

Microsoft Office

iOS applications

Job description

Field Service Representative II - Shrewsbury, MA

3M Health Care is now Solventum; at Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

Impact You’ll Make in this Role

This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment. The Field Service Representative II will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships. The daily responsibilities encompass the preparation of medical equipment for patient use to include disinfection, quality control testing, preparation for use and transportation of the equipment to and from customer locations utilizing a company provided vehicle. Additional responsibilities may include next level escalation point of contact and taking ownership for maintenance and execution of at least one key service center responsibility (for example: Performs inventory on assets, parts, disposables, and supplies including counts, research and reconciliation and documentation per company policies and protocols).

• Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions
• Executes timely and accurate order management using company issued computers and electronic equipment for accurate documentation and record keeping.
• Obtains and evaluates all information regarding service and product inquiries and providing prompt responses & appropriate follow up.
• Seeks out unmet customer needs and provides solutions or relays requirements to manager.
• Assists customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment.
• Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position.
• Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery.
• Organizes and executes assigned work tasks to effectively and efficiently meet customer expected timeframes for service.
• Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles.
• Follows all work and safety instructions and conforms to Company and Departmental policies and procedures.
• Maintains a clean, orderly and safe working environment.
• Assists with process training of other staff and customers when applicable; Serves as designated facility contact person in the absence of the Field Service Lead.
• Primary ownership of a core service center process such as inventory management to include tracking, reconciliation, and order management of assets, parts, disposables, and supplies.

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher
• Requires a minimum of 3 years of work experience in a customer facing or service-related field
• Current, valid Driver’s License

Additional qualifications that could help you succeed even further in this role include:

• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
• Experience with Microsoft Office & iOS applications
• Demonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management & prioritization skills.

Work Location & Travel

Work Location: Onsite

In-Service Territory Travel: May include up to 15% domestic (including potential for meetings or other business functions that require commercial air travel)

Relocation Assistance: Relocation is not authorized

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only: The expected compensation range for this position is $52,560 - $72,270, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

• Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.

Equal Opportunity

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Company Overview

A new healthcare company with a rich history. With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers’ biggest challenges. 20,000+ employees worldwide. Solventum relies on the courage and the boundless insights of professionals worldwide to achieve exceptional results for our customers and those who rely on them. Healthcare that leads with heart and humility starts with listening and never finishes, only evolves. As long as healthcare challenges remain unsolved, we will be here, united by empathy and a relentless belief that countless lives are improved through our work. Operations in 38 countries. Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives. In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders. To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future.