Field Service Representative - San Antonio

Schneider Electric; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible work arrangements

401(k) with match

Paid family leave

Wellbeing programs

Paid time off

Job summary

Schneider Electric is seeking a Field Service Representative to perform equipment assembly, startup, diagnostics, and maintenance. Candidates will collaborate with customers and technicians to resolve issues in various environments, often requiring travel.

Qualifications include an Associate's degree or equivalent, strong technical skills, and 2+ years of relevant experience. Benefits include extensive training, flexible work arrangements, and comprehensive support programs.

Qualifications

• Minimum of 2 years of field service repair experience.
• Ability to read and interpret schematics and diagrams.
• Good safety practices and knowledge of safety procedures.

Responsibilities

• Perform assembly, startup, diagnostic, repair, and preventive maintenance.
• Collaborate with customers and team members on problem-solving.
• Complete field service and expense reports.

Skills

Field service repair experience

Customer service skills

Blueprint/schematic reading ability

Electrical-related discipline knowledge

Safe driving skills

Education

Associate’s degree or trade/vocational certification

Tools

Test and diagnostic equipment

Job description

Field Service Representatives collaborate with customers, team members, and third‑party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on Schneider Electric equipment and equipment from third‑party manufacturers. They work in a variety of dynamic environments, travelling to customer sites as required.

Typical day

• Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, and District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Work with Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

Additional responsibilities

• Travel throughout the region for local customer support or country‑wide travel, including overnight travel by vehicle/air
• Assist senior technicians and support Project Management on larger system start‑ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

Qualifications

• Associate’s degree, trade/vocational certification, Military training or similar experience in electrical‑related disciplines
• Ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
• 2+ years of field service repair and customer service with UPS (Uninterruptible Power Supply) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro‑mechanical or electronics related equipment
• 2+ years in Field Services or equivalent industry experience
• Good safety practices and adherence to company’s safety procedures and policies (lock out tag out, comply with all safety programs and complete safety related trainings on time)
• Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative
• NFPA‑70E or OSHA experience is preferred
• Safe driving and vehicle operations skills
• Skill in utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• Ability to write service reports, correspondence, procedures, and effectively present information and respond to customer questions
• Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds
• Work outside in a variety of environmental extremes such as heat, cold, rain, and dust
• Remain in a standing position for extended periods of time, including working in small confined spaces

Benefits

Within the first 180 days, new employees receive 8 weeks of in‑person training in Dallas, TX, with all expenses paid. After training, they receive online courses and on‑the‑job mentoring. The company offers flexible work arrangements, paid family leave, 401(k) with match, wellbeing programs, holidays & paid time off, and military leave benefits.

Equal Opportunity Employer

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.