Field Service Representative

Schneider Electric; Richmond (VA); On-site; USD 68,000 - 102,000; Full time

Benefits offered by this job

Flexible work arrangements

Paid family leave

401(k) with match

Medical, dental, vision, and life insurance

Job summary

Schneider Electric is hiring Field Service Representatives in Richmond, Virginia. This role supports power distribution equipment and critical infrastructure by performing assembly, startup, and maintenance tasks. Ideal candidates will have a relevant degree or certification and a minimum of 2 years of field service repair experience, particularly with UPS systems.

The position offers competitive pay ranging from USD 68,000 to USD 102,000 per year, along with comprehensive benefits including flexible work arrangements, paid time off, and training opportunities.

Qualifications

• Minimum 2 years of field service experience with UPS systems.
• Ability to read blueprints and schematics.
• Understand safety procedures and compliance.

Responsibilities

• Perform startup, repair, and preventive maintenance on equipment.
• Collaborate with customers and third-party partners.
• Complete service and expense reports.

Skills

Field service repair

Customer service

AC and DC power principles

Proficiency with test and diagnostic equipment

Education

Associate's degree or equivalent experience

Tools

Microsoft Office

Job description

Overview

Schneider’s Field Service Representatives support equipment for power distribution and critical power infrastructure. They collaborate with customers, team members, and third‑party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on equipment from Schneider Electric and other manufacturers.

Day‑to‑Day Responsibilities

• Pre‑site preparation, startup, repair, preventive maintenance, and field modification of equipment
• Problem‑solving with customers, electricians, sales partners, technical support, and District Service teams
• Completion of field service reports, expense reports, preventive maintenance logs, and startup data sheets
• Collaboration with Manager and Regional Service Director to resolve complex escalated issues
• Continuous learning and training on products in the field and classroom

Additional Tasks (May Include)

• Travel within the region for local or countrywide customer support, including overnight travel by vehicle or air
• Assist senior technicians and Project Management on larger system start‑ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher‑complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

Qualifications

• Associate’s degree, trade/vocational certification, military training, or equivalent experience in electrical‑related disciplines
• Read blueprints/schematics
• Understand principles of AC and DC power and related components
• Minimum 2 years of field service repair and customer service with UPS systems, power distribution, and related equipment
• Minimum 2 years of field services or equivalent industry experience
• Adherence to safety procedures (lock out/tag out, compliance with safety programs, timely completion of safety training)
• Identify hazards and report safety matters, incidents, and near misses
• NFPA‑70E or OSHA experience preferred
• Safe driving and vehicle operation skills
• Proficiency with test and diagnostic equipment
• Interpret schematics, drawings, and operation manuals
• Write service reports, correspondence, procedures, and respond to customer questions effectively
• Physical ability to perform strenuous tasks, lift up to 40 pounds, work outdoors in varied conditions, and stand for extended periods, including in confined spaces
• English proficiency for communication with customers and teammates
• Basic computer skills in Microsoft Office (Outlook, Teams, Word, Excel) and ability to navigate company digital tools

What We Offer

• In‑person and online training including an 8‑week orientation in Dallas, TX, with all expenses paid
• Mentorship and on‑the‑job training to support onboarding
• Flexible work arrangements, paid family leave, 401(k) with match, well‑being programs, holidays, and paid time off
• Competitive pay range of USD 68,000‑102,000 per year (base pay plus short‑term incentives)
• Medical, dental, vision, and life insurance; benefit bucks; 15 days of paid time off per year
• Learning platforms (Coursera), global opportunities, and a performance‑based development framework

Compensation

The expected pay range is USD 68,000 – USD 102,000 per year. The compensation includes base pay and short‑term incentives, and individual pay is determined by performance, skills, experience, and relevant education or training.

EEO Statement

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Application Process

You must submit an online application to be considered for this position. The position will be posted until filled.