Field Service Representative - Dallas, TX

IQVIA LLC; Dallas (TX); Remote; USD 80,000 - 100,000; Part time

Job summary

An established industry player is seeking a Field Service Representative to join their team in Dallas. This role offers a unique opportunity to leverage technical skills in the medical device sector while collaborating with healthcare professionals. The position requires extensive travel across the United States, where you will install and maintain state-of-the-art Temperature Management Systems. Ideal candidates will possess strong troubleshooting abilities, effective communication skills, and a commitment to quality service. If you are self-motivated, organized, and eager to advance your career in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• 3-5 years of field experience in a technical role required.
• Strong computer skills and ability to troubleshoot technical issues.

Responsibilities

• Install and maintain medical devices in hospitals across the U.S.
• Provide ongoing support and communication to hospital staff.
• Document and submit daily data while maintaining quality standards.

Skills

Technical troubleshooting

Effective communication

Time management

Organizational skills

Self-motivation

Education

Associate degree or equivalent training

Tools

Microsoft Office (Outlook, Excel, Word, OneNote)

Job description

Field Service Representative - Dallas, TX

Field Service Representative - Dallas, TX

Apply locations Dallas, Texas, United States of America time type Part time posted on Posted Yesterday job requisition id R1478205

Position Description:

Our Field Service Representatives experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for installing, updating, completing preventative maintenance and other services as needed for state-of-the-art Temperature Management Systems in hospitals across the United States, while delivering exceptional customer service. This is a wonderful opportunity for you to advance your technical skills in the medical device industry!

This is a 100% travel position in which you will be traveling on average 2-4 weeks at a time.

Responsibilities:

• Provide ongoing communication and customer support to on-site hospital staff.
• Organizing, evaluating, and updating medical devices, installing, and configuring hardware, software, and network products.
• Conduct routine checks and records data from product tests after installation and configuration.
• Document and submit daily data while maintaining exacting standards of product support quality documentation.
• Full-time commitment requiring travel locally, regionally, and nationally; there is some potential for rare international travel assignments.
• Assignment-based schedule with 40 hours commitment per week and overtime as needed.
• Complete other duties at the discretion of management.

Duties may require compliance with client requirements that all those performing services on-site be fully vaccinated including Covid-19.

Job Requirements:

• Associate degree, or equivalent military training programs, or equivalent biomedical or technical field service experience. (3-5 years field experience)
• Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs.
• Professional business acumen and effective communication skills required.
• Self-motivated individual who can work independently or collaboratively within a team, required.
• Strong time management and organizational skills to ensure on-time completion of project assignments.
• An active and unrestricted driver license, and a personal vehicle for local work-related assignments are both required.
• Ability to sit and stand for extended periods of time and lift to seventy pounds, required.
• Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status is required.
• Must have personal vehicle in good running condition for local travel assignments.
• Must be within 45 minutes - 1 hour of INTERNATIONAL or MAJOR AIRPORT. Candidates within thirty miles of major airport preferred. Weekly travel required.

Beneficial Qualifications:

• Background in biomedical, networking, military, or field-based technician roles
• Experience working in a technical role within a healthcare environment.
• Strong computer skills and comfort with troubleshooting with Microsoft Office applications, including Outlook, Excel, Word, and OneNote, etc.

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.