Field Service Representative - Cooling/HVAC

Schneider Electric; Horsham (PA); Remote; USD 66,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

401(k) with match

Paid time off

Job summary

A leading global energy management company is seeking a Field Service Representative in Horsham, Pennsylvania. This full-time position involves servicing critical data center equipment and offers a flexible home-based work schedule with a 40-hour guarantee. Candidates should have an associate degree and 2+ years of field services experience, alongside proficiency in test equipment and safe driving. Benefits include a competitive salary, medical coverage, and comprehensive training opportunities.

Qualifications

• 2+ years in Field Services or equivalent industry experience.
• Experience interpreting schematics and manuals.
• Capacity to move service equipment up to 50 pounds.

Responsibilities

• Pre-site preparations and preventive maintenance of equipment.
• Problem solving with customers and technical support.
• Completion of field service and expense reports.

Skills

Problem solving

Reading schematics

Safe driving

Education

Associate degree or vocational education in HVAC/R, electronic, electrical, or military training

Tools

Test and diagnostic equipment

Job description

Compensation

Compensation for this U.S.-based full-time position ranges from $66,000 to $99,000 per year, including base pay and short‑term incentive. The range applies to candidates located within the United States. Salary levels are determined based on roles of similar responsibility and level, with final pay influenced by performance, knowledge, job‑related skills, experience, and relevant education or training.

Benefits

Medical (with member reward points), dental, vision, basic life insurance, Benefit Bucks credits, flexible work arrangements, paid family leave, 401(k) with match, well‑being and recognition programs, 12 holidays per year, 15 days paid time off, opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

Work Arrangement

This opportunity offers a home‑based flexible work schedule with a 40‑hour guarantee (+ overtime).

Team & Role Context

The Field Service Representative position is part of the U.S. Services business, specifically the Secure Power & Cooling Services team, focused on servicing critical data center equipment. Schneider Electric is the OEM service provider for APC (American Power Conversion), MGE, and Schneider Electric equipment.

Responsibilities

• Pre‑site preparations, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, and District Service
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Consultation with manager or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products in the field and in the classroom

Additional Duties (optional)

• Travel throughout the region for local customer support or even country‑wide travel
• Assist the Field Project Manager on larger system startups
• Act on behalf of the District Service Manager to resolve operational issues as required

Qualifications

• Associate degree, vocational education, or similar HVAC/R, electronic, electrical, or military training equivalence
• 2+ years in Field Services or equivalent industry experience
• Safe driving and vehicle operation skills
• Proficiency with test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and theory of operation manuals
• Ability to write service reports, correspondence, procedures, and effectively present information and respond to customer questions
• Capacity to move service equipment up to 50 pounds

Onboarding & Training

Within the first 90 days, you’ll participate in a two‑week in‑person training at our brand‑new state‑of‑the‑art facility in Dallas, TX, with all expenses paid. After returning from the on‑site visit, you’ll continue with online training, be paired with a local mentor, and receive on‑the‑job training to continue your onboarding journey.

Equal Opportunity Employer

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.