Field Service Representative

Motorola Solutions; Richmond (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

Motorola Solutions in Richmond, VA is seeking a customer technical support professional for Applied Technology products. You will collaborate with engineering to gain product expertise and, through customer engagements, provide feedback to shape the roadmap of future products.

This role emphasizes hands-on troubleshooting and technical communication to help customers solve complex issues. The ideal candidate thrives in a fast-paced, collaborative environment and helps ensure service levels and

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Applied Technology. The Applied Technology organization puts some of Motorola Solutions' brightest minds on unique, highly challenging projects. Based on decades of experience with our customers, we apply leading-edge technologies to support security and safety throughout the world. We engineer our products from start to finish and manufacture them in-house. We deliver high capability with focused specialization in areas including software-defined radios, signals intelligence, advanced antenna solutions, artificial intelligence and machine learning, cyber security, and more. Our customer‑centric, team‑based environment is proud to support today's modern war fighter.

Job Description

In this role you will be responsible for providing customer technical support for Applied Technology products. You will be expected to work with the engineering teams to gain expertise on the products, and, through customer engagements, provide valuable feedback to drive the roadmap of future products. Your main focus and responsibilities will include the following: