Field Service Representative

Motorola Solutions; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

Job summary

Motorola Solutions in the United States seeks an experienced customer technical support professional within the Applied Technology group. You will collaborate with engineering teams to gain product expertise and translate customer feedback into actionable roadmap ideas.

You will lead product demonstrations, provide training at events, support tradeshows, and help shape offerings for government customers while maintaining an active security mindset and travel up to ~15 days per month.

Qualifications

• Bachelor’s degree or equivalent experience with 10+ years in defense or related field.
• Must be able to travel 5–15 days per month.
• Must be a U.S. citizen with ability to obtain security clearance.

Responsibilities

• Provide customer technical support for Applied Technology products.
• Work with engineering to gain product expertise and feedback for roadmap.
• Participate in customer briefings and product demonstrations.
• Provide training on Applied Technology products for customers.
• Support tradeshows and product evaluation events.
• Interpret customer needs into new features with business and engineering.
• Develop relationships to promote products to government customers.
• Collaborate with Business Development on capture strategies.

Skills

DoD/government experience

Strong communication skills

Customer requirements interpretation

Interpersonal skills

SIGINT/EW field experience

Education

Bachelor’s degree or equivalent experience with 10+ years experience

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Applied Technology. The Applied Technology organization puts some of Motorola Solutions' brightest minds on unique, highly challenging projects. Based on decades of experience with our customers, we apply leading-edge technologies to support security and safety throughout the world. We engineer our products from start to finish and manufacture them in-house. We deliver high capability with focused specialization in areas including software-defined radios, signals intelligence, advanced antenna solutions, artificial intelligence and machine learning, cyber security, and more. Our customer-centric, team-based environment is proud to support today’s modern war fighter.

Job Description

In this role you will be responsible for providing customer technical support for Applied Technology products. You will be expected to work with the engineering teams to gain expertise on the products, and, through customer engagements, provide valuable feedback to drive the roadmap of future products.

Your main focus and responsibilities will include the following:

• Active Secret clearance preferred.
• Participate in customer briefings and conduct product demonstrations
• Provide training on Applied Technology products for existing and potential customers.
• Support tradeshows and product evaluation events.
• Provide test/trial support of products in development in order to provide early feedback.
• Interpret customer needs into new features and product offerings through collaboration with the business and engineering teams.
• Develop and nurture relationships to promote Applied Technology products and capabilities to new government customers.
• Partner with Business Development to create capture strategies to grow the business

Specific Knowledge/Skills

Experience working within the Department of Defense, Military branches or civilian government roles Must have strong knowledge of cellular, Wi-Fi, and push-to-talk technologies with applicable field SIGINT and/or EW experience. Must have exceptional interpersonal skills and be comfortable interacting with individuals and diverse groups of people within the customer organization and Applied Technology Possess strong verbal communications and ability to build professional working relationships. Ability to interpret customer needs into product requirements Field experience with SIGINT and/or EW products a plus.

Basic Requirements

• Bachelor’s degree or equivalent experience with 10+ years experience and must have substantial knowledge of the U.S. defense industry (military and/or civilian).
• Must be able to travel on a frequent basis (5-15 days per month).
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract. Some contracts may have higher-level clearance requirements.

Travel Requirements

25-50%

Relocation

Provided None

Position Type

Experienced Referral Payment Plan Yes

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com. If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.