Systems Field Service Representative

Schneider Electric; Philadelphia, Harrisburg (Philadelphia County, Dauphin County); On-site; USD 86,400 - 129,600; Full time

Benefits offered by this job

Medical insurance

401(k) + match

Paid family leave

Flexible work arrangements

12 holidays and 15 days paid time off annually

Job summary

Schneider Electric seeks a PCS Systems Field Service Representative in Philadelphia to perform assembly, startup, and maintenance of power control systems. The role entails problem solving, travel for local support, and working in dynamic environments. Candidates should have an Associate's degree and 2+ years of relevant experience, including strong safety practices and the ability to read schematics. Schneider Electric offers a competitive salary with comprehensive benefits including medical, paid time off, and 401(k) matching.

Qualifications

• 2+ years in field services or engineering experience with generator controls.
• Must possess good safety practices and adhere to company policies.
• Ability to write service reports and effectively present information.

Responsibilities

• Perform startup, repair, and maintenance on Power Control Systems equipment.
• Complete field service and expense reports.
• Travel throughout the region for customer support.

Skills

Field service experience

Problem solving

AC and DC power principles

Blueprint/schematic reading

Safety practices

Diagnostic equipment use

Education

Associate’s degree or similar in electrical-related disciplines

Tools

ASCO communications products

Job description

Role Overview

Great people make Schneider Electric a great company. Schneider’s PCS Systems Field Service Representatives play an impactful role within the organization – collaborating with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both company and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

This position is a site‑based role with occasional nonstandard hours. There is a 40‑hour guarantee (+ overtime), with most work occurring at customer sites.

PCS Systems Field Service Representative will focus on maintenance and repair of Power Control Systems (PCS) and communication products.

Typical Day

• Pre‑site, startup, repair, preventive maintenance, and field modification of Power Control Systems equipment.
• Problem solving with customers, electricians, sales partners, technical support, and Territory Service teams.
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets.
• Working with the Manager or Regional Service Director to resolve complex escalated issues.
• Continuous learning and training on various products both in the field and in the classroom.

Additional Activities

• Travel throughout the region for local customer support or country‑wide travel, including overnight travel by vehicle or air.
• Assist senior technicians and support Project Management on larger system start‑ups.
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher‑complexity projects.
• Act on behalf of the District Service Manager to resolve operational issues as required.

Compensation & Benefits

For this U.S. based position, the expected compensation range is $86,400 – $129,600 per year, which includes base pay and short‑term incentive. A comprehensive benefits package includes medical (with member reward points), dental, vision, basic life insurance, Benefit Bucks, flexible work arrangements, paid family leave, 401(k) + match, well‑being and recognition programs, 12 holidays per year, 15 days of paid time off per year (pro‑rated in the first year of employment based on start date), and military leave benefits.

Qualifications

• Ability to interface and add ATCs to a new PCS (engine start, load shed, communications).
• Accurately markup PCS drawings during startup.
• Demonstrates ability to respond to and resolve all PCS trouble calls.
• Performs startup on standby PCS systems as the lead FSR, interfacing with various other trades.
• Performs PCS modifications.
• Installs, configures, tests and troubleshoots all ASCO communications products including CPMS.
• Performs field modifications/changes on operator interface terminal (OIT) products.
• An Associate’s degree, trade/vocational certification, military training or similar experience in electrical‑related disciplines.
• The ability to read blueprints/schematics.
• Thorough understanding of principles of AC and DC power, various supply circuit components.
• 2+ years in field services, engineering, or experience with generator controls, power synchronization and load sharing.
• Must possess good safety practices and adhere to company safety procedures and policies.
• Identify hazards and report all safety matters.
• NFPA‑70E or OSHA experience preferred.
• Safe driving and vehicle operation skills.
• Skilled at utilizing test and diagnostic equipment.
• Experience reading and interpreting schematics, drawings, and operation manuals.
• The ability to write service reports, correspondence, procedures, effectively present information, and respond to customer questions.
• Work frequently requires strenuous physical tasks, including bending, stooping and lifting items up to 40 lb.
• Work outside in a variety of environmental extremes: heat, cold, rain, and dust.
• Remain in a standing position for extended periods, including work in small, confined spaces.

How We Support Our Employees

Within your first 180 days, you’ll experience a team‑oriented welcome with in‑person training at a state‑of‑the‑art training facility in Dallas, TX (expenses paid). PCS specific training will take place in Nashville. Upon return, you’ll continue with online training, paired with a local mentor for on‑the‑job training and onboarding.

Equal Opportunity Employer

Schneider Electric is an Equal Opportunity Employer. We provide equal employment and advancement opportunities for all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.