Systems Field Service Representative - Power Distribution/Electrical

Schneider Electric; Richmond (VA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible work arrangements

Paid family leave

401(k) with matching

Job summary

Schneider Electric is seeking a Power Services Field Service Representative in Richmond, Virginia. This role entails servicing and repairing customer equipment with a focus on electrical and mechanical proficiency. A flexible, home-based work schedule is provided along with a comprehensive training in Dallas, TX. Ideal candidates will have extensive electrical service experience, certification, and a passion for problem-solving. Schneider Electric offers a competitive benefits package, including family leave and 401(k) matching.

Qualifications

• 5-7+ years of relevant mechanical, electrical, and/or power distribution service experience.
• Technical proficiency in electronic/electrical component theory.
• Ability to interpret blueprints and service documents, including electrical drawings.

Responsibilities

• Servicing, installing, and repairing customer equipment.
• Document all required information for each site in a technical report.
• Provide technical support in product service and training.

Skills

Electrical theory

Mechanical service experience

Report writing

Problem-solving skills

Team collaboration

Education

Vocational education or military training

NETA/NICET testing certifications

Tools

Electrical testing equipment

Circuit diagrams

Job description

Great people make Schneider Electric a great company.

Schneider’s Power Services Field Service Representatives play an impactful role within the organization. They collaborate with customers, sales representatives, team members and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in a variety of dynamic environments. They are problem solvers, customer focused, and passionate about the work they do. They are the future of Schneider Electric.

This position offers a home‑based flexible work schedule with a 40‑hour guarantee (+ overtime). Input and travel for training and job site support may be required.

Typical Responsibilities

• Servicing, installing, and repairing customer equipment.
• Perform warranty work and start‑up service.
• Perform startup/commissioning on equipment across the Schneider Electric product portfolio.
• Test, calibrate, check, correct, adjust, and replace parts on customer products.
• Construct and test circuits and equipment using tools, computers, workstations, circuit diagrams, and test instruments.
• Provide technical support in product service, product training, and applications, including on‑site audits.
• Support serviceable Schneider equipment including electrical switchgear, PDUs, RPPs, BMS systems, PLCs, HMIs, drives, power monitoring equipment, protective relays, and other evolving catalog items.
• Document all required information for each site in a technical report.

Additional Responsibilities

• Analyze complex problems in equipment and machinery, interpret maintenance manuals, and isolate and correct faults using systems and electronics knowledge.
• Assist in developing design modifications and implementing modifications, providing installation support.
• Develop and implement training courseware and provide training to customers and other service representatives.
• Travel for training and to support job site requirements in other areas.

Qualifications

• Vocational education, military training, or transferable experience in electronics, electrical theory, or a similar discipline.
• NETA/NICET testing certifications.
• 5–7+ years of relevant mechanical, electrical and/or power distribution service experience and technical proficiency in electronic/electrical component theory.
• Experience writing reports and competent presentation skills to managers, clients, and customers.
• Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Experience in testing, maintenance and/or upgrades in low or medium voltage switchgear, transformers, relay protection systems, and control systems.
• Ability to interpret blueprints and service documents, including electrical drawings.
• Capacity to move service equipment weighing up to 50 pounds.

Benefits

Within your first 90 days, you’ll experience a team‑oriented welcome with two weeks of in‑person training at our brand‑new state‑of‑the‑art training facility in Dallas, TX, with all expenses paid. Subsequent online training and on‑the‑job training will be provided by a local mentor. Schneider Electric offers an inclusive benefits package including flexible work arrangements, paid family leave, a 401(k) with matching, well‑being programs, holidays and paid time off, military leave benefits, and more.

Equal Opportunity Statement

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.