Field Service Representative

Leonardo DRS

Huntsville (AL)

Hybrid

USD 70,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision

Health Savings Account

Telemedicine

Life and Disability Insurance

Legal Insurance

401(k) Savings Plan

9/80 Schedule

Paid Vacation

Health/Emergency Leave

Paid Parental Leave

Community Service Hours

Job summary

Leonardo DRS Land Electronics in Huntsville, AL seeks a Field Service Representative to install, troubleshoot, and maintain Vehicle Intercom Systems (VIS) and Battle Management Systems (BMS) for domestic and international customers. You will own the full lifecycle of field support, traveling as needed to keep systems mission-ready.

This role requires independence, fast thinking under pressure, and willingness to travel CONUS and OCONUS for extended assignments.

Qualifications

Associate’s degree or equivalent combination of education and experience.
VIS software installation and configuration experience.
Working knowledge of tactical radio systems.
Familiarity with Battle Management Systems (BMS).
Advanced communications, networking, and electrical theory knowledge.
Ability to read schematics and understand circuits.
Travel CONUS and OCONUS for extended assignments.
U.S. Citizenship and ability to obtain security clearance.
Strong customer orientation and interpersonal skills.

Responsibilities

Deliver VIS field support from installation through troubleshooting and repair.
Provide field-level BMS support across domestic and international sites.
Lead VIS/BMS hardware and software installation efforts, ensuring readiness.
Deliver limited DSESTS and SE MSD services as part of field mission.
Set up and support customer demonstrations showcasing equipment.
Report progress and provide budget, cost, and schedule input.
Communicate with customers and contribute to proposals.
Mentor and coach junior field service engineers.

Skills

VIS software

Field service

Tactical radios

BMS

Electrical theory

Schematics reading

Safety compliance

ITAR handling

Independent work

Customer focus

Communication skills

Travel ready

Security clearance

Education

Associate degree

Job description

Field Service Representative

Location: Huntsville, AL, US, 35808

Job ID:115361

The Leonardo DRS Land Electronics business provides C4I Network computing and integrated situational awareness, as well as state-of-the‑art embedded diagnostics, vehicle power management and combat vehicle integration products and services.

Business Unit: Land Electronics
Location: Huntsville, AL
Career Functional Area: Field Service
Telework Type: Onsite
Relocation Available: Yes
Type: Full-time Employee
Schedule: 1st
Shift: 9/80

Our Mission

At Leonardo DRS Land Electronics, we build rugged, cutting‑edge electronic systems that keep our warfighters connected, protected, and dominant on every battlefield. From advanced vehicle electronics and power management to tactical communications and sensor integration, our gear is engineered for the harshest environments – and the highest stakes. We move fast, innovate relentlessly, and deliver solutions that turn technology into tactical advantage. Join us and own the edge where innovation meets mission

Job Summary

When a vehicle intercom system or battle management system goes down in the field — stateside or halfway around the world, there's no time for it to sit broken. This Field Service Representative role puts you on the front line of that fight, delivering hands‑on support for Vehicle Intercom Systems (VIS) and Battle Management Systems (BMS) to both domestic and foreign military customers. You'll own the full lifecycle of field support: installing and troubleshooting VIS/BMS hardware and software, running DSESTS and SE MSD services, and keeping equipment mission‑ready at depots, training sites, and customer locations worldwide. This is a role built for someone who's comfortable working independently, thinks fast under pressure, and is ready to travel (sometimes OCONUS for extended stretches) to put hands directly on the equipment that keeps our forces connected and informed. If you want technical work that matters and takes you further than a cubicle, this is it.

Essential Functions

Deliver hands‑on Vehicle Intercom System (VIS) support to domestic and foreign military customers, from installation through troubleshooting and repair.
Provide field‑level Battle Management System (BMS) support across domestic and international customer sites, keeping mission‑critical systems operational.
Lead VIS/BMS hardware and software installation efforts, ensuring systems are configured, tested, and mission‑ready before turnover.
Deliver limited DSESTS and SE MSD services and support as part of the broader field service mission.
Set up and support customer demonstrations that showcase DRS equipment in real operating environments.
Report progress and status regularly, and provide budget, cost, and schedule input to keep field assignments on track.
Communicate clearly with customers and DRS personnel and contribute technical input to proposal efforts.
Mentor and coach less experienced field service engineers, building bench strength across the team.

Required Qualifications

Associate’s degree, or an equivalent combination of education and experience, with 5+ years of related field service experience.
Familiarity with VIS software installation and configuration.
Working knowledge of tactical radio systems.
Familiarity with Battle Management Systems (BMS).
Advanced communications, networking, and electrical theory knowledge
Ability to read and understand schematics, identifying basic and advanced circuits
Demonstrate basic personal/electrical safety
Familiar with the requirements for handling US ITAR and related export‑controlled data‑3
Solid technical expertise and application domain knowledge.
Ability to work independently in the field with limited direct oversight.
Strong customer orientation and relationship‑building skills.
Effectively communicate verbally and in written form with a strong degree of interpersonal skills.
Comfortable operating with little to no supervision in dynamic field environments.
Willingness and ability to travel CONUS and OCONUS for extended assignments, from one week up to 12 months.
Ability to obtain a passport and security clearance

Preferred Qualifications

Advanced understanding of and experience in the application of communication equipment.
Advanced understanding of and experience in electrical and data interface standards and protocols.
Advanced understanding of and experience in operating systems/server systems/network protocols.
Knowledge of military systems and platforms

Physical Requirements (Lifting, Walking, Bending, Stooping, Kneeling, etc.):

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The ability to cope in very hot environments and to be able to work within the confined space of a military vehicle is seen as a necessary requirement.

Reasonable accommodation may be made available to enable individuals with disabilities to perform the essential functions.

While performing the essential duties of this job, the employee is regularly required to sit, walk, climb, bend, lift, stand, and stoop.

U.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.

Only candidates that meet the qualifications set forth above are eligible to be contacted for further information. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well‑being. We develop our talent by offering programs and activities to support career‑growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours. *Some employees are eligible for limited benefits only

Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #LEL

Our Vision. To be the leading mid‑tier defense technology company in the U.S.

Our Values. The Leonardo DRS culture is defined by our Core Values and Principles: