Field Service Manager

Leonardo DRS; Bridgeton (MO); Hybrid; USD 104,000 - 141,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Job summary

Leonardo DRS Land Systems in Bridgeton, MO is seeking a full-time Field Service Manager. The role leads Field Service Technicians, Engineers and Supervisors from our Bridgeton facility with a hybrid, in-person option.

The position reports to the Director, Engineering – Logistics and oversees installation, retrofit, testing and maintenance for global customers. Travel and budget management are key responsibilities.

Qualifications

• Bachelor's degree in engineering or related technical field.
• 5+ years supervising field support teams.
• Willingness to travel up to 50% to CONUS/OCONUS locations.
• Valid driver's license required.

Responsibilities

• Supervise field service engineers, reps, and technicians across multiple accounts.
• Review and approve travel expenses, purchase authorizations, rental agreements, timesheets, invoices.
• Direct and ensure engineering craftsmanship meets company standards and expectations.
• Ensure field support projects are scheduled, forecasted, and within budget.
• Ensure safety guidelines and operational protocols are followed.

Skills

Leadership

Travel readiness

Communication

Education

Bachelor's degree in engineering

Job description

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Field Service Manager

Location: Bridgeton, MO, US, 63044

The Leonardo DRS Land Systems business is a recognized leader in the design and integration of complex technologies into new and legacy systems and platforms for global military and commercial customers. We are a 6 year running Top Workplace in the Greater St. Louis area.

Job Summary

Leonardo DRS Land Systems is seeking a full time Field Service Manager. This position is based out of our Bridgeton, MO facility and will have the option to work and in person or hybrid schedule. The Field Service Manager reports to the Director, Engineering – Logistics and manages a team of Field Service Technicians, Field Service Engineers and Supervisors. The Feild Service group supports the installation, modification, retrofit, developmental engineering tests and maintenance of our systems and platforms in support of our internal and external foreign and domestic customers around the world.

Job Responsibilities

• Supervise and direct field service engineers, representatives, and technicians across multiple customer accounts, including tracking deployment status (CONUS/OCONUS) and providing independent team leadership, coaching, and coordination
• Review and approve all field service travel expense reports, purchase authorizations, foreign rental agreements, timesheets, and supplier invoices
• Manage technical aspects of complex projects by instructing, directing and ensuring engineer craftsmanship conforms to employer's values, strategies, and expectations
• Ensure field support projects are scheduled, forecasted, and remain within budget
• Ensure all field service activities adhere to established safety guidelines and operational protocols
• Manage budget, cost and schedule input for design assignments
• Participate in preparation of proposals and manpower planning
• Attend appropriate engineering, customer or business meetings
• Clearly communicate (written and oral) with other company personnel and the customer
• Support, communicate, reinforce and defend the mission, values and culture of the organization

Qualifications

• Bachelor’s degree in engineering or related technical field or equivalent combination of education and experience
• 5+ years supervising field support teams and activities
• Must be able to travel up to 50% to CONUS and OCONUS (Outside the Contiguous United States) locations
• Must have a valid driver's license
• Must have or be eligible to obtain a U.S. Passport
• Must have or be eligible to obtain a company credit card
• Excellent teambuilding and leadership skills
• Good communications skills (written and verbal)

Ability to guide others through moderately complex technical and logistical challenges

• Fundamental understanding of computer systems, operating systems, and configuration files, a plus
• Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint
• Detailed understanding and use of database technologies, a plus

U.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.

The salary range for this position is($ 104,295.00 /year- $140,799.00/year) for the state of Illinois. This range reflects the good faith estimate of pay the employer is willing to offer at the time of posting. Several factors can influence the pay scale, including but not limited to: Federal contract labor categories and contract wage rates, collective bargaining agreements, geographic location, business considerations, scope, and responsibilities of the position, local or other applicable market conditions, and internal equity. Other factors include the candidate’s qualifications such as prior work experience, specific skills and competencies, education/training, and certifications. In addition to base pay, employees may be eligible for: annual performance-based bonuses, equity awards, and overtime pay (for non-exempt employees as applicable. Our benefits package includes comprehensive health insurance (medical, dental, vision), employer matching 401(k) retirement plan, paid time off including vacation, holidays, and sick leave (including ant state-mandated paid sick leave), parental leave benefits, tuition reimbursement, professional development support, and life and disability insurance coverage.

Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.
*Some employees are eligible for limited benefits only

Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Our Vision. To be the leading mid-tier defense technology company in the U.S.

Our Values. The Leonardo DRS culture is defined by our Core Values and Principles:

• Integrity
• Agility
• Excellence
• Customer Focus
• Community & Respect
• Innovation

We strive to uphold them in all aspects of our business practices to inspire our employees and provide outstanding support for our customers.