Field Service Representative

WithMe, Inc.; Hartford (CT); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative company is seeking a hands-on Service Representative to support their coffee and printing solutions in Hartford, CT. This remote-first organization emphasizes work-life balance while providing a comprehensive benefits package, including health, dental, and 401k. The ideal candidate will have a passion for customer service, mechanical aptitude, and a valid driver's license. Join a dynamic team that values diversity and offers opportunities for personal and professional growth. If you're ready to make a meaningful impact in a supportive environment, this role is perfect for you.

Benefits

100% remote work environment

Employee equity

Comprehensive health, dental, vision

401k with match

Competitive paid time off

Qualifications

• 3+ years of customer service experience required.
• Mechanical aptitude and willingness to learn plumbing skills.

Responsibilities

• Provide outstanding customer service during site visits.
• Install, calibrate, and maintain coffee equipment.

Skills

Customer Service

Problem-Solving

Communication Skills

Mechanical Aptitude

Basic Plumbing Knowledge

Education

3+ years of customer service experience

Tools

Bean-to-Cup Coffee Equipment

Wireless Printer Solutions

Job description

18 hours ago Be among the first 25 applicants

About WithMe, Inc.
WithMe, Inc. delivers convenient technology-powered amenities to clients and their guests. On the forefront of innovation, we're a remote first company that emphasizes a healthy work/life balance. We are profitable, operate in all 50 states, and have been ranked as one of the 5000 fastest-growing private companies in the United States for three consecutive years. Watch our employee video to learn more about working at WithMe and discover why we were named a top employer by the National Apartment Association!

Meet our brands:

PrintWithMe makes printing convenient for everyone, everywhere. We're an automated printing solution found nationwide in coffee shops, co-working spaces, and multifamily apartment building locations.

SipWithMe is specialty coffee made simple. Our mission is to provide an innovative and cost-effective automated coffee solution for multifamily, coworking, and other business verticals.

WithMe, Inc. is actively scaling with many of the National Multifamily Housing Council Top 50 managers and owners in the country, including Lincoln Property Company, Greystar, Fairfield, Avenue5, and many others.

Are you a hands-on problem-solver with a passion for delivering exceptional service? WithMe is hiring a Service Representative in/near Hartford, CT to support our printing and coffee solutions in the New England area! You'll make deliveries, service calls, and ensure our clients have a seamless experience. This position requires a valid driver's license and the ability to operate a motor vehicle.

You will be reporting to the Field Service Supervisor and will be the face of WithMe, Inc. to our customers, making sure their equipment is installed, serviced, and maintained to the highest standards.

What You'll Do:

• Provide outstanding customer service during site visits.
• Visit client sites to install, program, calibrate, troubleshoot, and maintain bean-to-cup coffee equipment as well as provide ongoing preventative maintenance, operational checks and water filter changes.
• Perform preventive maintenance, manage inventory, and resolve issues promptly.
• Support wireless printer solutions as needed.
• Collaborate with operations and customer success teams.

What You Bring:

• Located in or near Hartford, CT, with 3+ years of customer service experience.
• Valid driver's license and ability to travel regionally (some overnight travel required).
• Mechanical aptitude (coffee equipment experience a plus - training provided); basic plumbing knowledge or a willingness to learn.
• Strong communication skills and a knack for problem-solving.
• Ability to lift objects up to 65 lbs. (with assistance) and perform regular physical tasks such as standing, sitting, squatting, and reaching.

Why WithMe Inc.?

• 100% remote work environment.
• Employee equity and a chance to shape the future of an innovative company.
• Comprehensive health, dental, vision, 401k with match, and more.
• Competitive paid time off and a supportive, forward-thinking team.

Ready to make an impact? Join our team today!

Full compensation packages are based on position location as well as candidate experience and qualifications.

This position will also qualify for annual bonus opportunity.

Hourly Rate Range: $24—$29 USD

Notice of Recording: WithMe, Inc. informs you that to maintain transparency and accuracy, all interviews may be audio and/or video recorded. This practice aims to improve our selection and evaluation procedures. Interviewees will be asked for consent to record. If declined, they can still participate, but it may limit comprehensive evaluation and/or add additional steps to the interview process. We appreciate your understanding and cooperation. Our commitment to transparency and excellence in our interview processes remains a priority.

Equal Opportunity Employer: WithMe, Inc. firmly believes in the importance of diversity and cares deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.

California Consumer Privacy Act (CCPA) Notice: As part of our recruitment process, WithMe, Inc. collects and processes personal data relating to job applicants. We are committed to handling your personal information in a transparent, secure, and lawful manner. This data may include information you provide during the application process (e.g., contact details, work history, and references) as well as any additional information necessary to evaluate your candidacy.

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. These rights include the right to know what personal data is being collected, to request deletion of your data, and to opt out of the sale of your data. WithMe, Inc. does not sell any personal data of applicants or employees.

For more information about your rights and how we handle personal information, please refer to our Privacy Policy.