Field Service Representative

GAF Materials Corp.; Boston (MA); Remote; USD 76,000 - 98,000; Full time

Job summary

A leading company in roofing materials is hiring a Field Service Representative in Boston. The successful candidate will perform roof inspections, resolve customer issues and provide technical support. This remote opportunity requires extensive travel and a strong background in roofing, with a commitment to safety and quality service.

Benefits

Health insurance options

401K plan with employer match

Tuition reimbursement program

Work-life balance programs

Employee Resource Groups for connection and allyship

Qualifications

• 5+ years of roofing experience required, preferably in Commercial Roofing.
• Ability to work independently with minimal direct supervision.
• Ability to lift heavy equipment and materials.

Responsibilities

• Completes roof inspections, including complaints and leak inspections.
• Prioritizes and schedules open inspection requests efficiently.
• Provides timely reports for all completed inspections.

Skills

Strong communication skills

Time management

Problem resolution

Customer relationship management

Education

H.S. Diploma or GED

Job description

Field Service Representative page is loaded

Field Service Representative

Apply locations Boston, MA Providence, RI time type Full time posted on Posted 7 Days Ago job requisition id 23210

At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Team Summary
The Field Services team supports and partners with internal and external stakeholders to provide best in class installation and services of our commercial and residential roofing products. This team supports the entire GAF product line for commercial and residential with additional support for Siplast, GAF Energy and other Standard Industries businesses as needed. This position is remote, however, they will reside in the territory and generally requires the establishment of, and operation from, an in-home office and it requires travel of 30-60% to various customers, events and offsite meetings. The position reports to the Area Director Field Services or Regional Manager Field Services as applicable.

Job Summary
The Field Services Representative performs the day to day services within their assigned region. Responsibilities in this position include performing and completing roof inspections, performing specialized tasks to resolve problems, and providing weekly activity reports within the region. Field work involves Low and Steep Slope roof types. Participate in training and meetings when directed.
Responsible for prioritizing, scheduling and performing warranty, guarantee and complaint inspections within area of assigned responsibility without direct supervision. Field Service Representative will obtain a drone certification within the first 6 months.

Essential Duties

• Completes roof inspections including leak and complaint inspections
  • Travels to neighboring areas to complete roof inspections
  • Prioritizes open inspection requests to formulate a productive and efficient schedule
  • Completes Commercial and Residential roof inspections including start ups, interims, and finals
  • Complets leak and complaint inspections as assigned
• Assists in problem resolution, complaints and provide proper written communication to GAF and GAF owners/customers.
• Provides technical assistance to internal and external business partners as directed.
• Completes timely reports for all completed inspections

Qualifications Required

• H.S. Diploma or General Education Degree (GED) equivalent Required
• 5+ years of roofing experience Required, Commercial Roofing preferred

General Knowledge, Skills and Abilities

• Strong communication skills, both verbal and written critical for reports. Critical for advancement.
• Ability to work toward team goals and provide solutions
• Strong interpersonal and customer relationship management skills
• Time management skills; ability to prioritize multiple activities and commitments
• Ability to lift heavy equipment and materials, ladders, etc

Technical Knowledge, Skills and Abilities

• Understand and comply with GAF Safety requirements
• Possess a strong working knowledge of GAF products and procedures
• Possess strong computer skills related to GAF software systems as applicable
• Sound general knowledge of commercial and residential buildings, essential, on-going
• Knowledge of roofing related products and their installation method, essential, on-going
• Good attention to detail critical is for inspections

Physical Demands

• Stationary Position - Frequently
• Move/Traverse - Frequently
• Stationary Position/Seated - Occasionally
• Transport/Lifting - Frequently
• Transport/Carrying - Frequently
• Exerting Force/Pushing - Frequently
• Exerting Force/Pulling - Frequently
• Ascend/Descend - Frequently
• Balancing - Occasionally
• Position Self/Stooping - Frequently
• Position Self/Kneeling - Frequently
• Position Self/Crouching - Frequently
• Position Self/Crawling - Frequently
• Reaching - Frequently
• Handling - Frequently
• Grasping - Frequently
• Feeling - Occasionally
• Communicate/Talking - Frequently
• Communicate/Hearing - Frequently
• Repetitive Motions - Occasionally
• Coordination - Frequently
• Climbing - Frequently

Working Conditions

• Extreme cold - Frequently
• Extreme heat - Frequently
• Humid - Frequently
• Wet - Frequently
• Noise - Frequently
• Hazards - Frequently
• Temperature Change - Frequently

Travel Requirements: 30-70%

#LI-CL1

Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications.Base Salary Range: $76,500-$97,750

How We Protect What Matters Most:

1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world.

Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital’s roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors.

GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most.