Surgi-Care Field Service Representative (Greater Boston)

Enovis; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Enovis seeks a passionate 'Field Service Representative' in Greater Boston. This role involves direct patient care, inventory management, and product education in an orthopedic setting, enhancing patient outcomes. Applicants should possess a High School Diploma and ideally 2 years of experience in related fields, bringing a commitment to excellent service in the medical technology industry.

Benefits

Medical Insurance

401(k) Plan

Vacation, Sick Leave, and Holidays

Qualifications

• 2 years of experience in patient care, preferably in orthopedic settings.
• Valid Driver’s License and current automobile insurance required.

Responsibilities

• Responsible for application, education, and appropriate use of orthopedic products.
• Provides routine customer service to patients and clinical staff.

Skills

Patient care

Customer service

Inventory management

Education

High School Diploma or GED

Job description

Surgi-Care Field Service Representative (Greater Boston)

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Job Description

At Enovis we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it.

Job Description

At Enovis we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it.

Because that’s how we change the lives of patients for the better. And that’s how we create better together. Why work at Enovis? See for yourself.

As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Title

Field Service Representative

Reports To

Field Service Team Lead

Location:

Greater Boston

Business Unit

Field Services - Bracing & Supports (Surgi-Care)

Role Summary

Are you passionate about patient care and helping people live active lives? We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join the Surgi-Care Branch of Enovis as a Field Service Representative in the Greater Boston area.

This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.

Key Responsibilities

The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need.

• Responsible for application, education, and appropriate use/care of orthopedic soft goods, functional bracing, and bone growth stimulators, and all other Enovis products prescribed by HCPs.
• Provides routine customer service to patients, physicians, physician assistants, and other clinical staff.
• Performs inventory management and participates in required audits.
• Delivers and performs set-up of equipment in patient’s residence in accordance with the prescribing physician’s order.
• Verifies patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.
• Serves as a liaison between the customer, Enovis, and the Sales Team.
• Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.
  
  

Minimum Basic Qualifications

• A passion for providing excellent care to HCPs and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results.
• Minimum of 2 years of experience with direct patient care, preferably in an orthopedic, physical therapy or athletic training environment, or related experience.
• General working knowledge of customer service-related practices.
• High School Diploma or GED.
• Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts.
• Must possess a valid Driver’s License and current automobile insurance.
• In-home equipment delivery and set up are requirements of this position and candidates should be aware of, as well as comfortable with, this requirement.
• Assumes on-call responsibilities during non-business hours.
  
  

Desired Qualifications

• Clinical rotation or internship.
• Previous experience or successful completion of factory training for home medical equipment (HME).
• Holds and maintains applicable professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Certification (PTA), or related.
• Working knowledge of Durable Medical Equipment (DME) and orthotic products.
  
  

Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.

Work Environment | Physical Demands:

• Provides patient care in physician’s offices, hospitals, patient homes, and/or clinics, etc.
• This job involves potential exposure to airborne and bloodborne pathogens.
• Physical Demands: Must frequently lift and/or move up to 60 pounds.
• Travel Requirements: Requires travel up to 95% of the time, but overnight travel is not required. Required to visit various locations using own transportation.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  

“Creating better together”. It’s the Enovis purpose, and it’s what drives us and empowers us every day on a global scale. We know that the power to create better – for our customers, our team members, and our shareholders – begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.

What does creating better together mean to us at Enovis? Discover the “why” behind our purpose, values and behaviors:

Our Enovis Purpose, Values and Behaviors on Vimeo

We Offer a Comprehensive Benefits Package Which Includes

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Spending and Savings Accounts
• 401(k) Plan
• Vacation, Sick Leave, and Holidays
• Income Protection Plans
• Discounted Insurance Rates
• Legal Services
  
  

EQUAL EMPLOYMENT OPPORTUNITY

Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.

About Enovis

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

EOE AA M/F/VET/Disability Statement

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Manufacturing, Hospitals and Health Care, and Medical Equipment Manufacturing

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