Field Service Representative

GAF; Boston (MA); Remote; USD 67,000 - 87,000; Full time

Job summary

An established industry player is seeking a dedicated Field Services Representative to join their team. This remote position involves performing roof inspections, resolving issues, and providing technical assistance to clients. With a focus on operational excellence and customer satisfaction, you will play a crucial role in maintaining the quality of commercial and residential roofing products. The ideal candidate will have a strong background in roofing, excellent communication skills, and the ability to work independently. Join a company that values teamwork and supports your professional growth while making a positive impact on the community and environment.

Benefits

Health insurance options

401K plan with employer match

Tuition reimbursement program

Wellness program

Free financial coaching

Diversity and inclusion programs

Qualifications

• 5+ years of roofing experience required, preferably in commercial roofing.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Perform roof inspections and resolve issues within the assigned region.
• Provide technical assistance and complete timely reports for inspections.

Skills

Strong communication skills

Time management skills

Interpersonal skills

Problem resolution

Education

High School Diploma or GED

Tools

GAF software systems

Job description

At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Team Summary
The Field Services team supports and partners with internal and external stakeholders to provide best in class installation and services of our commercial and residential roofing products. This team supports the entire GAF product line for commercial and residential with additional support for Siplast, GAF Energy and other Standard Industries businesses as needed. This position is remote, however, they will reside in the territory and generally requires the establishment of, and operation from, an in-home office and it requires travel of 30-60% to various customers, events and offsite meetings. The position reports to the Area Director Field Services or Regional Manager Field Services as applicable.

Job Summary
The Field Services Representative performs the day to day services within their assigned region. Responsibilities in this position include performing and completing roof inspections, performing specialized tasks to resolve problems, and providing weekly activity reports within the region. Field work involves Low and Steep Slope roof types. Participate in training and meetings when directed. Responsible for prioritizing, scheduling and performing warranty, guarantee and complaint inspections within area of assigned responsibility without direct supervision. Field Service Representative will obtain a drone certification within the first 6 months.

Essential Duties

• Completes roof inspections including leak and complaint inspections.
• Travels to neighboring areas to complete roof inspections.
• Prioritizes open inspection requests to formulate a productive and efficient schedule.
• Completes Commercial and Residential roof inspections including start ups, interims, and finals.
• Completes leak and complaint inspections as assigned.
• Assists in problem resolution, complaints and provides proper written communication to GAF and GAF owners/customers.
• Provides technical assistance to internal and external business partners as directed.
• Completes timely reports for all completed inspections.

Qualifications Required

• H.S. Diploma or General Education Degree (GED) equivalent Required.
• 5+ years of roofing experience Required, Commercial Roofing preferred.

General Knowledge, Skills and Abilities

• Strong communication skills, both verbal and written critical for reports. Critical for advancement.
• Ability to work toward team goals and provide solutions.
• Strong interpersonal and customer relationship management skills.
• Time management skills; ability to prioritize multiple activities and commitments.
• Ability to lift heavy equipment and materials, ladders, etc.

Technical Knowledge, Skills and Abilities

• Understand and comply with GAF Safety requirements.
• Possess a strong working knowledge of GAF products and procedures.
• Possess strong computer skills related to GAF software systems as applicable.
• Sound general knowledge of commercial and residential buildings, essential, on-going.
• Knowledge of roofing related products and their installation method, essential, on-going.
• Good attention to detail critical for inspections.

Physical Demands

• Stationary Position - Frequently.
• Move/Traverse - Frequently.
• Stationary Position/Seated - Occasionally.
• Transport/Lifting - Frequently.
• Transport/Carrying - Frequently.
• Exerting Force/Pushing - Frequently.
• Exerting Force/Pulling - Frequently.
• Ascend/Descend - Frequently.
• Balancing - Occasionally.
• Position Self/Stooping - Frequently.
• Position Self/Kneeling - Frequently.
• Position Self/Crouching - Frequently.
• Position Self/Crawling - Frequently.
• Reaching - Frequently.
• Handling - Frequently.
• Grasping - Frequently.
• Feeling - Occasionally.
• Communicate/Talking - Frequently.
• Communicate/Hearing - Frequently.
• Repetitive Motions - Occasionally.
• Coordination - Frequently.
• Climbing - Frequently.

Working Conditions

• Extreme cold - Frequently.
• Extreme heat - Frequently.
• Humid - Frequently.
• Wet - Frequently.
• Noise - Frequently.
• Hazards - Frequently.
• Temperature Change - Frequently.

Travel Requirements: 30-70%