Field Service Representative

Successfactors; Bluefield (WV); Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Quarterly incentive pay

Paid time off + holidays

Medical/dental/vision insurance

401K plan

Job summary

EnerSys seeks a Field Service Technician to perform install, repair, and preventive maintenance on batteries, chargers, and DC power systems at customer sites across the region.

You will train customers on safe operation, troubleshoot issues, and maintain records while coordinating with EnerSys centers. Strong reading/writing in English and flexible hours are required for this role.

Qualifications

• High school diploma or equivalent; related training optional.
• Basic knowledge of Microsoft Office and the Internet.
• Basic mechanical aptitude.
• Previous field service/customer service experience.
• Able to read/write in English.
• Able to perform basic math.
• Must be flexible for hours and after-hour calls.

Responsibilities

• Install, repair, and perform preventive maintenance at customer sites.
• Interact with customers at all levels.
• Provide on-site training on safe operation of equipment.
• Perform preventative maintenance inspections on batteries, chargers, etc.
• Replace defective parts and reassemble components.
• Determine specific gravity of solution.
• Install equipment to ensure full functionality.
• Provide on-site technical assistance for troubleshooting.
• Maintain performance reports and records.
• Coordinate between customer and EnerSys for effective service.
• Download data for diagnostics when needed.
• Attend mandatory trainings at EnerSys Service Center.
• Other duties as assigned.

Skills

Mechanical aptitude

Customer service

English literacy

Basic math

Reading/writing

Education

High school diploma or equivalent

Certificate/Diploma in Mechanical/Electronics/Electrical

Tools

Microsoft Office

Test equipment

Job description

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

What We’re Offering

• Quarterly Incentive Pay
• Paid time off plus paid holidays
• Medical/dental/vision insurance plan
• Life insurance, short/longterm disability, tuitionreimbursement, flex spending, and employee stock purchase plan
• 401K plan
• Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Job Purpose

The Field Service Representative will be required to perform both in-shop and field service work. Plans andcoordinates activities concerned with installing equipment, investigating and resolving customer reports oftechnical problems with equipment, and eliminating future operational or service difficulties by performing thefollowing duties.

Essential Duties and Responsibilities

• Travel to customer sites to install, repair, and perform preventative maintenance to customer’s equipmentincluding flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, batteryracks and power cables).
• Interacts with all levels of people, both inside and outside the company.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees,including both team members and customers.
• Performs Preventative Maintenance inspections of customers’ batteries, chargers, battery handling equipment,and battery changing/charging area and records data.
• Replaces defective parts, reassembles battery, and fuses lead parts with gas torch.
• Determines specific gravity of solution.
• Waters, Washes, cleans, and neutralizes customers’ batteries at customers' location.
• Installs equipment at customer's facility to ensure full functionality according to specifications.
• Provides on-site technical assistance to help troubleshoot and repair equipment.
• Maintains records of performance reports.
• Provides a communication link between the customer and the company to help ensure that effective service isprovided to the customer.
• Occasionally download battery and charger data via a monitoring device and use the information to repair orcorrect battery/charger problems in accordance with the customer’s operation.
• Occasionally report to local EnerSys Service Center for mandatory training, inventory, parts pick up/drop off,etc.
• Other duties may be assigned.

Qualifications

To perform the Field Service Technician job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required.Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Minimum Qualifications

• A high school diploma or equivalent; or industry-related experience and/or training; or an equivalentcombination of education and experience.
• Basic knowledge of Microsoft Office and the Internet.
• Basic mechanical aptitude.
• Previous customer service experience in-field support.
• Able to read with comprehension and write documents (such as customer correspondences, memos, andreports) in English.
• Able to perform basic math and solve simple equations.
• Must be able to work flexible hours and respond to after-hour service calls when required.

Preferred Qualifications

• Certificate/Diploma in Mechanical/Electronics/ Electrical or related field
• Basic electrical understanding
• The use of test equipment and reading schematics
• Experience should be substantively in the Electrical related field where applicable

Driving Requirements

• Must have a valid driver’s license and a safe driving record with minimal traffic violations.
• Able and willing to travel to customer sites.
• This position is remote. Traveling to customer sites daily.
• Able and willing to do overnight travel.
• Maximum of 5 days per month of overnight travel.
  • During the 6-8 week training period, you will have frequent overnight travel.
• Must be at least 18 years of age to drive a company vehicle (Nonregulated/CDL 21 years of age)
• Able and willing to operate a forklift.

General Job Requirements

• Must be able and willing to do overnight travel
• Must be able and willing to operate a forklift.
• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to differentiate colors.
• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• Must be able to stand for long periods of time
• Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
• Must be able and willing to be on-call.
• Must be able and willing to wear a respirator.
• Must be able and willing to work overtime.
• Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
• Risk of electrical shock.
• This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
• This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.