Service Operator I

City of Caldwell; Caldwell (ID); On-site; USD 35,000 - 45,000; Full time

Job summary

The City of Caldwell is looking for an entry-level Service Operator to join our team. This role involves performing routine tasks in customer service operations such as reading and maintaining water meters, assisting with leak detection, and responding to service requests. Candidates should have a high school diploma or GED and be prepared to obtain necessary licenses within a specific timeframe.

Work is conducted outdoors and may involve adverse weather conditions. Ideal applicants have strong customer service skills and an ability to operate light equipment safely.

Qualifications

• Graduation from High School or possession of a GED.
• Possession of a current and valid driver’s license.
• Ability to obtain a Class B CDL and Class I Water Distribution License.

Responsibilities

• Reads, inspects, and records data from water meters.
• Performs meter exchanges and installs new meters.
• Responds to customer service requests regarding leaks or disruptions.
• Completes work orders and maintains service records.
• Participates in mandatory training and safety programs.

Skills

Customer service

Leak detection

Meter reading

Operating equipment

Education

High School Diploma or GED

Job description

Join us as we celebrate America’s 250th anniversary! Visit the event page for full details on festivities, schedules, and activities.

This position is an entry level position in the Service Operator series. The primary function of an employee in this class is to perform perform routine and semi-skilled tasks in customer service operations, including reading, inspecting, maintaining, and replacing water meters; assisting with leak detection; and responding to basic customer service requests. Work is performed under direct supervision with limited latitude for independent action. The principal duties of this class are performed in an outdoor environment, which may involve adverse weather conditions, roadway traffic, and related hazards.

Responsibilities

• Reads, inspects, and records data from water meters using automated and manual methods.
• Performs meter exchanges, installs new meters, and assists with meter testing.
• Responds to customer service requests related to high consumption, leaks, or service disruptions.
• Performs basic leak detection using standard equipment and reports findings.
• Completes work orders and maintains accurate service records.
• Performs curb stop and meter box inspections, cleaning, and adjustments.
• Provides information to customers in a courteous and professional manner
• Assists with utility line locating and mark-outs.
• Operates light equipment and hand tools in a safe manner.
• Participates in mandatory training and safety programs.
• Consistently keeps supervisor and relevant team members informed about work progress, current and potential issues, and proactively suggests new or improved solutions to address challenges.
• Responds to emergency after-hours service calls.
• Respects the opinions of others and maintains a positive and professional working relationship with colleagues, supervisors, and stakeholders.
• Performs other duties as assigned.

Minimum Qualifications

Education, Training, and/or Experience Required:

• Graduation from High School or possession of a GED.
• Any equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work.

Licenses, Certifications and Other Requirements:

• Possession of a current and valid driver’s license.
• Ability to obtain a Class B CDL, No Restrictions with Tanker Endorsement within 6 months of hire.
• Ability to obtain a Class I Water Distribution License issued by the State of Idaho within 12 months of hire.
• Ability to work evenings, weekends, varying shift hours, and participate in an on-call rotation.
• Successful completion of pre-employment background check, physical, and drug testing to include prescription medications.
• Subject to random DOT drug and alcohol testing.

Preferred Experience (not required):

• Experience in water utility customer service, metering, or construction.
• Experience with automated meter reading systems (AMR/AMI).
• Class I Water Treatment License issued by the State of Idaho.