Field Service Productivity & Operations Coordinator

Applied Materials, Inc.; Richardson (TX); On-site; USD 88,000 - 121,000; Full time

Benefits offered by this job

Benefits package

Bonus program

Stock awards

Job summary

Applied Materials, Inc. is seeking a Field Service Productivity Coordinator to coordinate Customer Engineering operations, ensuring service readiness, uptime, and KPI performance.

This role operates with moderate autonomy and collaborates across CE and Supply Chain teams in a global company. The position focuses on coordinating service orders, parts readiness, and reporting while maintaining SOPs and documentation.

Qualifications

• Experience in field service operations, CE support, or semiconductor equipment environments.
• Strong organizational skills; ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Proficiency with service management or workflow systems.

Responsibilities

• Execute and coordinate Service Orders, RTS, TES, and parts disposition in line with CE and Supply Chain processes.
• Maintain materials, tooling, and spares readiness; lead weekly parts reviews with Spares Planning and FSO.
• Own operational KPI tracking and reporting (SO cycle time, IWN quality, materials aging, training compliance, productivity).
• Analyze trends, identify risks, and drive standard countermeasures; track corrective actions to closure.
• Support workforce productivity through scheduling coordination, timecard accuracy, and coverage planning.
• Maintain SOPs, BKMs, and CE documentation; support onboarding, training compliance, and competency tracking.
• Conduct quality checks on IWN documentation, SO compliance, parts handling, and ARK verifications.
• Prepare materials and summaries for customer visits, audits, and operational reviews.
• Own operational administration: IWN updates, iCapability Plus approvals, SO administration, TES workflows, parts returns, WIP/WDRs/OnDemand billing, and install base accuracy.

Skills

Field service operations

Logistics management

Communication skills

Workflow systems

Job description

Applied Materials, Inc. is seeking a Field Service Productivity Coordinator to coordinate Customer Engineering operations, ensuring service readiness, uptime, and KPI performance.

This role operates with moderate autonomy and collaborates across CE and Supply Chain teams in a global company. The position focuses on coordinating service orders, parts readiness, and reporting while maintaining SOPs and documentation.