Field Service Operations & KPI Coordinator

Applied Materials, Inc.; Austin (TX); On-site; USD 88,000 - 121,000; Full time

Job summary

Applied Materials, Inc. is seeking a Field Service Productivity Coordinator to coordinate Customer Engineering operational support activities that ensure service readiness, uptime, quality compliance, and customer commitments.

The role operates with moderate autonomy and collaborates cross-functionally to maintain KPI performance. This on-site position in Taylor, TX requires coordinating service orders, parts, and KPI tracking while supporting training, documentation, and audits to improve

Qualifications

• Experience in field service operations, CE support, logistics, or semiconductor equipment environments.
• Strong organizational skills; ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Proficiency with service management or workflow systems.

Responsibilities

• Execute and coordinate Service Orders, RTS, TES, and parts disposition in alignment with CE and Supply Chain processes.
• Maintain materials, tooling, and spares readiness; lead weekly parts reviews with Spares Planning and FSO.
• Own operational KPI tracking and reporting (SO cycle time, IWN quality, materials aging, training compliance, productivity).
• Analyze trends, identify risks, and drive standard countermeasures; track corrective actions to closure.
• Support workforce productivity through scheduling coordination, timecard accuracy, and coverage planning.
• Maintain SOPs, BKMs, and CE documentation; support onboarding, training compliance, and competency tracking.
• Conduct quality checks on IWN documentation, SO compliance, parts handling, and ARK verifications.
• Prepare materials and summaries for customer visits, audits, and operational reviews.
• Own operational administration: IWN updates, iCapability Plus approvals, SO administration, TES workflows, parts returns, WIP/WDRs/OnDemand billing, and install base accuracy.

Skills

Field service ops

CE support

Logistics

Semiconductor equipment

Organizational skills

Communication skills

Tools

Service management systems

Job description

Applied Materials, Inc. is seeking a Field Service Productivity Coordinator to coordinate Customer Engineering operational support activities that ensure service readiness, uptime, quality compliance, and customer commitments.

The role operates with moderate autonomy and collaborates cross-functionally to maintain KPI performance. This on-site position in Taylor, TX requires coordinating service orders, parts, and KPI tracking while supporting training, documentation, and audits to improve