Field Service Productivity Coordinator (On-Site)

Applied Materials, Inc.; Taylor (TX); On-site; USD 88,000 - 121,000; Full time

Job summary

Applied Materials, Inc. in Austin, TX is seeking a Field Service Productivity Coordinator (Non-Tech PM) to coordinate service orders, ensure readiness, and drive KPI performance.

This on-site role collaborates with CE, Supply Chain, Quality, and Finance to maintain uptime and quality while supporting onboarding and training. The position emphasizes strong organizational skills, effective communication, and proficiency with service management systems to optimize field service operations and

Qualifications

• Experience in field service operations, CE support, logistics, or semiconductor equipment environments.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent written and verbal communication.
• Proficiency with service management or workflow systems.

Responsibilities

• Execute and coordinate Service Orders, RTS, TES, and parts disposition in line with CE and Supply Chain processes.
• Maintain materials, tooling, and spares readiness; lead weekly parts reviews with Spares Planning and FSO.
• Own operational KPI tracking and reporting (SO cycle time, IWN quality, materials aging, training compliance, productivity).
• Analyze trends, identify risks, and drive standard countermeasures; track corrective actions to closure.
• Support workforce productivity through scheduling coordination, timecard accuracy, and coverage planning.
• Maintain SOPs, BKMs, and CE documentation; support onboarding, training compliance, and competency tracking.
• Conduct quality checks on IWN documentation, SO compliance, parts handling, and ARK verifications.
• Prepare materials and summaries for customer visits, audits, and operational reviews.
• Own operational administration: IWN updates, iCapability Plus approvals, SO administration, TES workflows, parts returns, WIP/WDRs/OnDemand billing, and install base accuracy.

Skills

Field service operations

CE support

Logistics

Communication

Multi-priority management

Service management systems

Tools

Service management software

Workflow software

Job description

Applied Materials, Inc. in Austin, TX is seeking a Field Service Productivity Coordinator (Non-Tech PM) to coordinate service orders, ensure readiness, and drive KPI performance.

This on-site role collaborates with CE, Supply Chain, Quality, and Finance to maintain uptime and quality while supporting onboarding and training. The position emphasizes strong organizational skills, effective communication, and proficiency with service management systems to optimize field service operations and