Field Service Manager: Lead a Top Tech Team (Bonuses)

EchoStar; Oak Ridge North (TX); On-site; USD 63,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

ESPP (employee stock purchase)

Job summary

EchoStar is seeking a Field Service Manager to lead 8-12 technicians and drive top-tier customer service. You will coach, develop, and inspect installers on-site while managing fleet processes and safety standards.

The role offers a competitive base salary with performance bonuses and growth opportunities across our nationwide facilities. We provide training, a supportive team environment, and opportunities to advance within EchoStar’s In-Home Services network, with a focus on quality,

Qualifications

• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports.
• Ability to write reports and correspondence.
• Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle.
• Ability to climb a 40 Ft. ladder safely, including any tools or equipment that is carried.
• Strong competency in leading, developing, mentoring, and coaching.
• Excellent presentation, facilitation, and communication skills.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Supporting new employees through training and future development.
• Demonstrating and coaching behaviors that ensure quality customer service.
• Training existing Installers/Technicians on changing processes, procedures, and technologies.
• Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards.
• Improving team and individual performance by working hands-on alongside the technicians.
• Managing fleet-related processes including vehicle maintenance and upkeep.
• Addressing escalated customer and/or employee issues.

Skills

Leadership

Coaching

Customer service

Training

Safety awareness

Communication skills

Problem solving

Flexibility

Job description

EchoStar is seeking a Field Service Manager to lead 8-12 technicians and drive top-tier customer service. You will coach, develop, and inspect installers on-site while managing fleet processes and safety standards.

The role offers a competitive base salary with performance bonuses and growth opportunities across our nationwide facilities. We provide training, a supportive team environment, and opportunities to advance within EchoStar’s In-Home Services network, with a focus on quality,