Field Service Operations Supervisor

EmergencyMD; Tulsa (OK); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Annual Bonus Program

$350 Wellness Credit

FSA

401k with match up to 5%

Life insurance

Disability insurance

Paid sick leave

Paid time off

Production reimbursement program

Job summary

MIRATECH is seeking a Field Service Support Supervisor in Tulsa, OK to oversee a Dispatch/Administration team and coordinate service scheduling, documentation, and field operations. You will work with Field Service Techs, Project Management, and other departments to ensure efficient, accurate service delivery in line with company standards.

The role requires 7–10 years in field service coordination, strong leadership, and proficiency with MS Office and service management software.

Qualifications

• Excellent verbal and written communication skills.
• Strong leadership, organizational, and administrative abilities.
• Ability to manage multiple tasks and priorities simultaneously.
• Ability to prioritize responsibilities based on urgency and business needs.
• Strong problem-solving and decision-making abilities.
• Proficiency with Windows and MS Office (Word, Excel, PowerPoint, Outlook, Teams).
• Experience with Salesforce Field Service (SFS) or similar service management software preferred.
• 7-10 years in field service coordination, dispatch, and operations support.
• Prior supervisory or team leadership experience preferred.
• Customer service mindset and cross-department collaboration.

Responsibilities

• Oversee daily operations of the Field Service support team (Dispatchers, Administrators, and future staff).
• Coordinate workflow, staffing priorities, and task assignments for the Field Service support team.
• Oversee scheduling and dispatch in Salesforce Field Service to maximize technician utilization.
• Monitor Field Service Hotline to ensure prompt handling of calls.
• Support Field Service Technicians with scheduling, documentation, and coordination.
• Review and organize service workbooks, commissioning books, and related reports.
• Ensure Field Service documentation is accurate, complete, and compliant with standards.
• Coordinate with Project Management and other departments to support service execution and timelines.
• Maintain scheduling systems, databases, and digital filing for traceability.
• Monitor inventory tracking, fleet docs, and asset management for compliance.
• Track handheld analyzer assets: maintenance, calibration, and documentation.
• Generate reports on scheduling, activity, documentation, and performance.
• Assist with onboarding and training of Field Service support staff.
• Evaluate processes and propose improvements to increase efficiency and satisfaction.
• Participate in internal meetings and provide operational updates.

Job description

MIRATECH is seeking a Field Service Support Supervisor in Tulsa, OK to oversee a Dispatch/Administration team and coordinate service scheduling, documentation, and field operations. You will work with Field Service Techs, Project Management, and other departments to ensure efficient, accurate service delivery in line with company standards.

The role requires 7–10 years in field service coordination, strong leadership, and proficiency with MS Office and service management software.