Field Service Supervisor

EmergencyMD; Ashburn (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Annual Bonus Program

Wellness Credit

FSA

401k

Life Insurance

Disability Insurance

Onsite Gym

Paid Sick Leave

Paid Time Off

Production Reimbursement

Job summary

MIRATECH in Tulsa, OK seeks an experienced Field Service Supervisor to lead a team of technicians in preventive maintenance, troubleshooting, and repair of equipment, and to commission new systems. You will provide telephone support to customers and technicians, ensuring timely parts identification and problem resolution.

You will collaborate with engineering and project management to improve processes, conduct performance evaluations, participate in hiring and training, and uphold safety and

Qualifications

• Proven leadership experience overseeing multiple Field Service Technicians.
• Strong communication and interpersonal abilities across departments.
• Ability to mentor and develop new technicians in a loosely structured environment.
• Decision making with independence and accountability in field settings.
• Excellent organizational and time management skills to juggle priorities.
• Strong problem-solving capabilities in technical environments.
• Willingness to travel 25-50% overnight during peak seasons.
• 10+ years of field service technician experience or equivalent.

Responsibilities

• Lead and manage a team of Field Service Technicians to perform preventive maintenance, troubleshooting, and repair of equipment.
• Collaborate with engineering, project management, and other departments to improve processes and productivity.
• Provide telephone support to customers and technicians, including troubleshooting and parts identification.
• Conduct regular performance evaluations and provide constructive feedback.
• commission and service MIRATECH equipment to meet customer schedules when needed.
• Participate in hiring, training, and onboarding new Field Service Technicians.
• Identify training needs and implement skill development programs.
• Follow up customer calls after service work is completed.
• Stay updated on company products, services, and procedures.
• Maintain safety protocols and quality standards.
• Coordinate task assignments and workload with the Field Service Manager.
• Maintain test equipment and calibration of special tools.

Skills

Leadership

Communication

Interpersonal skills

Mentoring

Decision making

Organizational skills

Time management

Problem solving

Tools

MS Office

Job description

Located in: Tulsa, Oklahoma

Reports to: Field Service Manager

Collaborates with: All Departments

Primary Responsibility:

This position is responsible for leading and managing a team of Field Service technicians to perform preventive maintenance, troubleshooting and repair of existing equipment, commissioning of new equipment, and telephone customer support.

What You'll Do:

• Proven experience as a supervisor leading multiple Field Service Technicians in a technical field
• Collaborate with engineering, project management, and other departments to improve processes and productivity
• Provide telephone support to customers and MIRATECH Field Service Technicians including troubleshooting and replacement parts identification
• Conduct regular performance evaluations and provide constructive feedback.
• Commission and service MIRATECH equipment if needed to maintain customer schedule
• Participate in hiring, training, and onboarding new Field Service Technicians
• Identify training needs and implement skill development programs for Field Service Technicians
• Follow up customer calls after service work completion
• Keep up to date on company products, services, and procedures
• Strict adherence to safety protocols and quality standards
• Coordinate with Field Service Manager to assign tasks, schedule work, and manage team's workload effectively
• Maintain test equipment and special tools calibration

What Qualifies You:

• Working knowledge of industrial instrumentation & controls including analog transmitters, temperature/pressure measuring devices, PID controls.
• Excellent leadership, communication, and interpersonal skills
• Ability to mentor and develop new MIRATECH Field Service Technicians
• Demonstrated ability to make independent decisions and work in a loosely structured environment
• Excellent organizational and time management skills; able to juggle multiple priorities and deadlines
• Excellent problem-solving skills
• 25 - 50% overnight travel - with higher concentrations during peak seasons.
• 10+ years prior field service technician experience or equivalent knowledge, skills, and abilities.
• Excellent communication and interpersonal skills. Able to communicate effectively in writing and verbally.
• Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint). Applicant must pass a proficiency test.
• Must possess valid driver's license and passport

Physical Requirements:

• Stand, walk, bend, climb, and kneel for extended periods.
• Work on uneven terrain, scaffolds, ladders, catwalks, and elevated platforms.
• Maintain physical stamina during physically and mentally demanding tasks, including travel and variable shift work.
• Regularly lift, carry, push, or pull materials and tools up to 50 lbs unassisted and occasionally heavier items with assistance or mechanical aids.
• Transport tools and equipment across job sites and within confined or restricted-access areas.
• Perform tasks at elevations exceeding 6 feet, using aerial lifts, scaffolding, or fall protection systems in accordance with OSHA standards.
• Enter, work in, and exit confined spaces, including tanks, ducts, and engine compartments, under permit-required confined space procedures.
• Maintain situational awareness around active machinery and energized systems.
• Work outdoors in extreme weather conditions (heat, cold, rain, snow) and around loud noise, dust, fumes, vibration, and engine exhaust.
• Maintain clear vision (corrective lenses permitted), color recognition, and depth perception.
• Detect abnormal sounds, smells, or vibrations from mechanical equipment.
• Follow complex instructions, interpret technical drawings/manuals, and communicate hazards and tasks clearly with team members.

What's in it for You:

• Health, Dental & Vision Insurance
• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• Onsite Gym
• 5 days of paid sick leave annually (prorated based on start date)
• 15 days PTO annually (prorated based on start date)
• $350 Production Reimbursement Program

Equal Opportunity:

MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.