Field Service Operations Manager

Leco Corporation; Saint Joseph (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

LECO Corporation in Saint Joseph, Michigan, is seeking a capable Assistant Service Manager to lead the National Field Service team. The role focuses on coaching Field Service Engineers, managing escalations, and driving customer satisfaction and operational efficiency.

Responsibilities include developing staff, coordinating cross-functional support, maintaining service quality metrics, and ensuring compliance with policies and procedures.

Qualifications

• Associate’s degree or equivalent in technical/business field.
• Experience in field service or related service operations.
• Proven leadership, coaching, and supervisory experience.
• Strong communication and problem-solving skills.
• Ability to coordinate across multiple departments.
• Proficiency with Microsoft Office and learning company systems.

Responsibilities

• Lead and mentor Field Service Engineers and support staff.
• Participate in recruiting, onboarding, training, and performance improvement.
• Escalate customer concerns and ensure resolution.
• Coordinate cross-functional support and service operations.
• Maintain service quality metrics and continuous improvement.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Decision-making

Education

Associate’s degree in a technical, business, engineering, or related field

Bachelor’s Degree in Business, Engineering, Technical Management, or a related discipline

Tools

Microsoft Office

Job description

LECO Corporation in Saint Joseph, Michigan, is seeking a capable Assistant Service Manager to lead the National Field Service team. The role focuses on coaching Field Service Engineers, managing escalations, and driving customer satisfaction and operational efficiency.

Responsibilities include developing staff, coordinating cross-functional support, maintaining service quality metrics, and ensuring compliance with policies and procedures.