Field Service Operations Manager

nVent; Richland (MS); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k retirement plan with companymatch

Paid time off and volunteer days

Job summary

nVent is expanding its field services organization to support installation, commissioning, maintenance, and repair projects across North America. The Field Service Operations Manager will develop teams, coordinate field resources, and maintain a consistent customer experience, with 25–40% overnight travel and on-site work in Richland, MS.

The role emphasizes leadership, customer relationships, safety culture, and process improvements to drive service delivery and long-term growth for critical

Qualifications

• 5+ years of experience in construction, industrial services, utility, power generation, maintenance, or similar project-based environments, including experience leading and developing teams.
• Experience coordinating multiple projects, crews, subcontractors, equipment, and customer priorities simultaneously.
• Ability to travel up to 40% (U.S. and occasionally Canada), including short-notice trips.

Responsibilities

• Lead and develop a Field Service team supporting North America projects.
• Coordinate personnel, subcontractors, equipment, materials, and schedules across multiple concurrent projects.
• Support customers during outages, inspections, equipment installations, commissioning activities, and emergency service events.
• Travel to customer sites to provide leadership, strengthen relationships, resolve issues, and support successful project execution.
• Serve as the key point of contact for customers, field personnel, subcontractors, and internal partners throughout the project lifecycle.
• Promote safety, accountability, and customer service within field teams.

Skills

Team leadership

Project coordination

Field operations

Customer relationship management

Drawing interpretation

MS Office

Scheduling software

Tools

Microsoft Office

Scheduling/Project tracking systems

Job description

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. As demand for critical power infrastructure projects continues to grow, we're expanding our field services organization to support an increasing number of installation, commissioning, maintenance, and repair projects across North America. Our team works with custom-engineered bus duct systems that support electrical power distribution in power generation, industrial, data center, and other critical infrastructure environments.

As Field Service Operations Manager, you'll play a highly visible leadership role focused on developing employees, strengthening customer relationships, coordinating field resources, and delivering a consistent customer experience. **Important: This position requires approximately 25-40% overnight travel throughout North America. When not traveling, this role is based on-site in Richland, MS.**

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

Lead and develop a team of Field Service Technicians and support personnel supporting customers projects in North America. Partner with Project Management to coordinate personnel, subcontractors, equipment, materials, and schedules across multiple concurrent customer projects. Support customers throughout planned outages, inspections, equipment installations, commissioning activities, and emergency service events, helping coordinate response efforts when urgent issues arise. Travel to customer sites to provide leadership, strengthen relationships, resolve issues, and support successful project execution. Serve as the key point of contact for customers, field personnel, subcontractors, and internal partners throughout the project lifecycle. Provide direction and support to field teams while promoting a strong culture of safety, accountability, and customer service. Find opportunities to improve field operations, reporting processes, resource utilization, and overall service delivery. Build strong customer partnerships that drive successful project outcomes and long-term service growth.

YOU HAVE:

5+ years of experience in construction, industrial services, utility, power generation, maintenance, or similar project-based environments, including experience leading and developing teams. Proven success coordinating multiple projects, crews, subcontractors, equipment, and customer priorities simultaneously. Experience supporting installation, commissioning, maintenance, outage, construction, or other large-scale project environments. Ability to build trust, develop employees, and hold teams accountable to safety, quality, and performance expectations. Strong customer relationship and interpersonal skills, including the ability to address issues and maintain positive client partnerships. Ability to read and interpret drawings, plans, and technical documentation. Proficiency with Microsoft Office and experience using scheduling, project tracking, or reporting systems. Ability and willingness to travel up to 40% (U.S. and occasionally Canada), including occasional short-notice trips in support of customer needs.

WE HAVE:

A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day. nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry leading brands that are recognized globally for quality, reliability and innovation. Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com. Commitment to strengthen communities where our employees live and work. We encourage and support the philanthropic activities of our employees worldwide. Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money.

Core values that shape our culture and drive us to deliver the best for our employees and our customers.

• Innovative & adaptable
• Dedicated to absolute integrity
• Focused on the customer first
• Respectful and team oriented
• Optimistic and energizing
• Accountable for performance

Benefits to support the lives of our employees

Benefit Overview At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes: Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance. A 401k retirement plan and an employee stock purchase plan both include a company match. Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and or legal & ID theft protection.

Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.

#LI-Onsite #LI-JM2

At nVent, we are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.