Field Service Technician, Digital Jetfire

Heidelberger Druckmaschinen AG; Missouri; On-site; USD 41,328 - 55,104; Full time

Job summary

Heidelberg USA is seeking a Field Service Mechatronic Technician to install, troubleshoot, repair, and train customers on Digital Jetfire products. The role involves ownership of each assignment and escalation as needed to ensure customer satisfaction. Travel and in-depth hands-on work are required.

The position emphasizes mechanical/electrical troubleshooting, documentation, and interaction with customers, with a focus on quality and safety. Location is Milwaukee?

Qualifications

• High School diploma or GED required.
• 5 to 10 years of field service experience or related work experience.
• Ability to travel with overnight hotel stays ~50–75% of the time.
• Willing to follow strict safety guidelines.
• Ability to pass background and drug screen.
• Clean driving record; company car is included.
• Technical degree is a plus, but not required.

Responsibilities

• Install, troubleshoot, repair, and train on Heidelberg Digital Jetfire equipment.
• Perform mechanical and electrical troubleshooting and maintenance.
• Coordinate with qualified riggers for installation and moves.
• Complete documentation, expense reports, timesheets, and training.

Skills

Field service experience

Communication skills

PC skills

Travel willingness

Driving record

Safety compliance

Background check

Education

High School diploma or GED

Technical degree (optional)

Tools

MS Word

Excel

PowerPoint

Microsoft apps

Job description

Who Are We

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state‑of‑the‑art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers.

Are you looking for a challenge? That's what we offer!

Field Service Technician, Digital Jetfire

What We Are Looking For

We are looking to employ a Field Service Mechatronic Technician. This position is responsible for the installation, troubleshooting, repair work and customer training on all Heidelberg Digital products (primary Gallus One / Labelfire equipment). Technicians take ownership of each assignment and escalated to second level when necessary to ensure customer satisfaction and closure of the job.

What You Will Do

• Perform Mechanical / Electrical troubleshooting, repairing, conduct maintenance & training on Digital printing equipment. In Warranty, Charge Service or Service Contract situations
• Work with assigned qualified riggers to install new or used equipment that are sales generated. Also, the same upon customer request regarding equipment moves.
• Perform inspections on equipment and complete the proper documentation and attaching photographs.
• Complete all paperwork in a timely manner (i.e., expenses, time sheets, escalation reports, online training courses, car maintenance etc.).

What You Need

• Technical degree is a plus, but not required
• High School diploma or G.E.D. required
• 5 to 10 years of field service experience, or related work experience
• Ability to work with minimum supervision
• Good personality for customer relations
• Good written and verbal communication skills
• Moderate PC skills, i.e., MS Word, Excel, PowerPoint, Microsoft apps
• Ability to travel with overnight hotel stays at approx. 50% to 75% of the time.
• Willing to follow strict safety guidelines
• Ability to pass background and drug screen
• Clean driving record, company car is included

Location

Chicago, IL or St. Louis, MO

Pay Range

$30 - $40 per hour

ADA

Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA

Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement

Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision

Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Good to know

Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.