Field Service Mechanical Technician

Lean Six Sigma Black Belt; Richmond (VA); On-site; USD 31,684 - 52,348; Full time

Benefits offered by this job

Health insurance

Life insurance

401k with company match

Parental leave

Job summary

Coesia North America is seeking a Field Service Technician to service tobacco processing equipment at customer plants, perform start-ups, train operators, and support parts and maintenance activities. The role involves extensive travel and on-site troubleshooting to ensure optimal equipment performance and customer satisfaction.

The candidate should have 2–5 years of mechanical/electrical training, strong communication, and the ability to collaborate with engineering and service teams.

Qualifications

• 2–5 years of technical training in mechanical and electrical technology.
• Working knowledge of packaging equipment electrical and mechanical devices, and the control systems used for the equipment.
• Good written and verbal communication skills.

Responsibilities

• Services machines in customer plants and provides service information by telephone.
• Assists customer in ordering replacement parts and ensures correct part numbers.
• Trains customer personnel to operate and maintain equipment.
• Submits service reports, expense reports, daily time sheets, etc.
• Keeps in contact with customers to maintain confidence in equipment and service.

Skills

Mechanical knowledge

Electrical knowledge

Technical training

Communication skills

Job description

About the CompanyCOESIA is a group of innovation-based industrial solutions companies operating globally, headquartered in Bologna, Italy and fully owned by Isabella Seràgnoli. Coesia's companies are leaders in the sectors of: Advanced automated machinery and materials Industrial process solutions Precision gears Coesia’s customers are leading players in a broad range of industries, including Consumer Goods, Tobacco, Healthcare, Aerospace, Racing & Automotive and Electronics. Coesia Group consists of fourteen companies: ACMAVOLPAK, ADMV, CIMA, CITUS KALIX, FLEXLINK, G.D, GDM, HAPA, IPI, LAETUS, NORDEN, R.A JONES, SACMO, SASIB. The Group has 92 operating units (55 of which with production facilities) in 31 countries, a turnover in 2013 of approx. 1,400 million Euro and over 6,000 employees.About the RoleGeneral Responsibility: 1. Proficient to perform field service for major tobacco with a working knowledge of all equipment. 2. Start-up of machines in customer plants. 3. Training of customer personnel to properly operate and maintain machines. 4. Assistance to customers when there is a breakdown. 5. Performance of contracted or periodic maintenance of machines. 6. Attainment of a working knowledge of all assigned equipment in the field. 7. Customer check-out demonstrations at G.D USA prior to machine shipments. Principal Responsibilities: 1. Services machines in customer plants and provides service information by telephone. 2. Assists customer in ordering replacement parts and sees that they are ordered properly. 3. Trains customer personnel to properly operate and maintain equipment. 4. Submits service reports, expense reports, daily time sheets, etc. 5. Keeps in contact with customers to maintain their confidence in equipment and service. 6. Assists customers calling on phone for technical help. 7. Makes arrangements for travel requirements. Extensive travel required. 8. Performs other duties as assigned by Service Manager or as circumstances require, such as: a. Helping train new service personnel. b. Recommending equipment changes to engineering. c. Representing the customer service and engineering departments in the field. d. Assisting engineering with start-up operation and modification of experimental machines. 9. Assists Parts Department in determining part numbers where part numbers are unknown to the customer. 10. Provides written reports upon installation of new equipment. 11. Reports customer accidents to G.D USA and informs customer management of any unsafe procedures while in their plant. 12. Conducts classroom customer training sessions both at G.D USA and at customer locations. 13. Performs international service duties as assigned.What You Need to Be Successful2-5 years of technical training in mechanical and electrical technology, or equivalent experience. A working knowledge of packaging equipment electrical and mechanical devices, and the control systems used for the equipment. Good written and verbal communication skills.Our OfferCoesia North America offers a competitive benefit package which includes, among other things: Hourly Rate Range: $22.90- $38.16 an hour • Multiple health insurance plan options. • Company paid life insurance. • 401k with up to 6% company match. • Paid parental leave.Join the Team!If you have any questions regarding this role, please contact Colin Clark at [e-mail] . Kindly be advised that we do not accept applications via email. Please ensure to submit your application through the online portal.Job Reference: CGS13401