Customer Service Portfolio Manager

R.A Jones, a Coesia company; Covington (KY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Flexible remote work

401K company match

Parental leave

Health benefits

Paid time off

Disability coverage

HSA contribution

Job summary

R.A Jones in Covington, KY, seeks a CS Portfolio Manager to act as a strategic liaison between the company and its clients, developing strong relationships and ensuring client needs are understood and addressed.

You will drive after-sales portfolio growth, collaborate with client organizations, analyze markets and products, and present aftermarket offerings with technical confidence. Willingness to travel 25%–35% is expected.

Qualifications

• Bachelor’s degree or equivalent; engineering degree and/or MBA preferred.
• Strong technical aptitude with packaging machinery.
• 4–12 years of client/portfolio or engineering management experience.
• Strong written and verbal communication and presentation skills.

Responsibilities

• Drive after-sales portfolio growth based on customer needs and market insights.
• Establish and strengthen relationships with external clients.
• Collaborate with client organizations to plan for mutual success and profitability.
• Analyze products, markets, and customer potential; develop strategic plans.
• Identify and implement tools to improve sales team effectiveness.

Skills

Business development

Relationship management

Strategic planning

Data analysis

Communication

Presentation

Independent work

Education

Bachelor’s degree

Engineering degree

MBA preferred

Tools

Microsoft Word

Excel

Outlook

Job description

R.A Jones, headquartered in Covington, KY with another location in Davenport, Iowa, is a global leader in the design and manufacturing of primary and secondary packaging machinery for the beverage, chemicals, food, pharma & healthcare, and industrial goods industries. R.A Jones offers an extensive portfolio of solutions for applications in aerosol filling, cartoning and box filling, chub packing, cup filling, pouching and modified atmosphere packaging. R.A Jones is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.

Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy, and fully owned by Isabella Seràgnoli. Coesia's companies are leaders in automation solutions for multiple industries, ranging from automated processing and packaging machinery, testing and vision systems, to digital printing technologies, factory flow solutions and precision gears. Our customers include leading players in Consumer Goods, Healthcare & Pharma, Tobacco, Ceramic Tiles, Luxury Goods, Aerospace, Racing & Automotive, Electronics. Coesia has 141 operating units in 35 countries, a turnover of about 1.9 billion euros and over 8,000 employees. In the United States, Coesia employs over 900 people.

About the Role

The CS Portfolio Manager serves as a strategic liaison between R.A. Jones and its clients, developing strong customer relationships, providing guidance and support, and ensuring client needs are effectively understood and addressed.

What You Need to Be Successful

• Driven business development by expanding the after-sales portfolio based on customer needs, market opportunities, and sales insights.
• Established, maintained, and strengthened relationships between the company and external clients.
• Collaboration with key members of the client’s organization to organize and execute plans that support mutual success and profitability.
• Analyzation of products, markets, and customer sales potential and develop strategic plans and competitive market analyses for key customers and regions.
• Identification, creation, and implementation systems and tools that improve sales team effectiveness and efficiency.
• Strong analytical and problem-solving skills with ability to make data-driven decisions.
• Ability to develop creative approaches to solving customer challenges.
• Demonstrated passion for technology, customer satisfaction, and continuous improvement.
• Highly organized and detail oriented.
• Demonstrated sound judgment, initiative, and the ability to work independently with minimal oversight.
• Collaborative communicator who builds productive relationships across departments and with customers.
• Ability to present and communicate aftermarket products, services, and offerings with technical confidence.

What You Need to Be Successful

• Bachelor’s degree or equivalent combination of education and experience; engineering degree and/or MBA preferred.
• Strong technical aptitude with the ability to develop a clear understanding of packaging machinery.
• 4 – 12 years of client and/or portfolio/project or engineering management experience.
• Strong communication and interpersonal skills, including active listening, organized presentation, effective writing, and persuasive engagement with others.
• Strong working knowledge of computer applications, including Microsoft Word, Excel, Outlook.
• Willingness to travel domestic and internationally, 25%-35% annually.

Our Offer

Coesia North America offers a competitive benefit package which includes, among other things:

• 401K offering 6% company match with no vesting period.
• Flexible remote work offering.
• 8-weeks paid parental leave.
• Multiple health benefit & insurance options.
• PTO, sick time, and 12 observed calendar holidays.
• Company paid short-term disability (80% wager placement) & long-term disability.
• HSA company contribution for individual & employer family coverage.

Coesia is an equal opportunity employer and embraces diversity and inclusion.