Field Service Technician

Citus Kalix, a Coesia company; Covington (KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

401K with 6% company match

Flexible remote work

8-weeks paid parental leave

Multiple health insurance options

PTO and sick time

Company paid short-term and long-term disability

Job summary

A leading machinery manufacturing company based in Covington, Kentucky is seeking an Electro-Mechanical Field Technician. This role involves providing on-site support, troubleshooting, and training for filling machines. The ideal candidate will have solid expertise in electrical systems and PLC programming and must be able to travel extensively throughout the U.S. and internationally. The company offers a comprehensive benefits package, including flexible work options and paid parental leave.

Qualifications

• Strong understanding of electrical systems and troubleshooting.
• Ability to travel 75-80% in the U.S. and internationally.
• Customer-focused with a proactive mindset.

Responsibilities

• Perform field service functions for manufactured equipment.
• Diagnose and repair electrical control systems.
• Start-up machines in customer plants.
• Train customer personnel on equipment.
• Assist customers with technical troubleshooting.

Skills

Electrical systems knowledge

PLC programming

Troubleshooting skills

Communication skills

Teamwork

Problem-solving

Education

Technical training in electro-mechanical technology

Tools

Microsoft Office

Job description

Citus Kalix is a leading organization headquartered in Evry-Courcouronnes, France. As a key player in the cosmetic industry, CK specializes in filling machines and cartooning for health and beauty applications. Our business portfolio encompasses a wide range of innovative solutions in tube filling, lipstick molding, jar and bottle filling, and mascara filling. CK strives to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers.

Citus Kalix is part of Coesia, a group of innovation‑based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia has 141 operating units in 35 countries, a turnover of about 1.9 billion euros and over 8,000 employees.

About the Role

We are seeking highly skilled electro‑mechanical individuals who will be able to perform on‑site and telephone support, training, and repair service for CK customers. This individual will perform field service functions for manufactured equipment and any equipment sold with a warranty. Service work may include, but is not limited to, troubleshooting electrical and mechanical systems, PLC programming, wiring, circuit analysis, routine maintenance, repairs, modifications, machine setup, or training of customer personnel.

• Proficient in field service for major filling machines with a strong working knowledge of electrical and mechanical systems.
• Diagnose and repair electrical control systems, including PLCs, HMIs, and motor control circuits.
• Install and configure sensors, actuators, and other electrical components as required.
• Start‑up of machines in customer plants, ensuring all electro‑mechanical components are properly configured.
• Training customer personnel to properly operate and maintain machines with an emphasis on electrical troubleshooting and system integration.
• Assistance to customers when there is an electrical or mechanical breakdown.
• Performance of contracted or periodic maintenance of machines, including electrical diagnostics and calibration.
• Attainment of a working knowledge of all assigned equipment in the field.
• Customer check‑out demonstrations at Packaging Technologies prior to machine shipments.
• Train customer personnel to properly operate and maintain equipment (Formal & Informal).
• Contact customers to maintain service and equipment needs.
• Assists parts department in determining part numbers as needed by customer.
• Advises customers of the latest electrical upgrades for their machines, including preventative maintenance programs and training opportunities.
• Assist with customers for assistance with technical troubleshooting involving electrical and mechanical systems.
• Support training for new service personnel, focusing on electrical troubleshooting skills.
• Recommend equipment changes to engineering and represent customer service and engineering departments in the field.
• Performs all other duties as assigned.

What You Need to Be Successful

• Strong understanding of electrical systems, PLC programming, and troubleshooting with excellent communication and teamwork skills.
• Customer‑focused problem solver with a proactive and adaptable mindset.
• Technical training in electro‑mechanical technology or relevant experience.
• Proficiency in electrical and mechanical equipment, Microsoft Office, and effective communication.
• Ability to travel extensively (75‑80%) in the U.S. and internationally on short notice.

Our Offer

Coesia North America offers a competitive benefit package which includes, among other things:

• 401K offering 6% company match with no vesting period.
• Flexible remote work offering.
• 8‑weeks paid parental leave.
• Multiple health benefit & insurance options.
• PTO, sick time, and 12 observed calendar holidays.
• Company paid short‑term disability (80% replacement) & long‑term disability.
• HSA company contribution for individual & employer family coverage.

Coesia is an equal opportunity employer and embraces diversity and inclusion.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Engineering and Information Technology

Industries

• Machinery Manufacturing

Referrals increase your chances of interviewing at Citus Kalix, a Coesia company by 2x