Field Service Manager - Lead Techs, Training & Growth

Hitachi Global Air Power; Livermore (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Hitachi Global Air Power is seeking a Field Service Manager to lead a team of service technicians, drive customer experience, and develop our field service organization. The role emphasizes training, technician advancement, and hands-on system support across the compressed air business.

The successful candidate will partner with the Service Operations Manager to implement service procedures, ensure 24/7 emergency coverage, and maintain strong customer relationships while aligning with

Qualifications

• Five plus years field service experience in the compressed air industry.
• Proven leadership experience with strong written and verbal communication.
• Strong understanding of Microsoft office suite.
• Experience with ERP systems a plus.

Responsibilities

• Work with Service Operations Manager to develop a market strategy aimed toward account retention and services growth in the region.
• Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability.
• Develop a team of highly knowledgeable and motivated Service Technicians and assist in them achieving their personal and professional goals.
• Provide training and billable service work as required
• Work with Service Operations Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base.
• Identify potential service technician candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company.
• Assess performance of service technicians.
• Ensure that all service technicians are trained and receive certifications in all relevant aspects of industrial equipment repair and maintenance commensurate with their tenure with the company.
• Ensure all service personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them.
• Maintain technician staffing at appropriate levels for business requirements.
• Ensure warranty work is completed in accordance with manufacturer flat rate guidelines while assisting the warranty coordinator in providing required documentation for efficient claims processing.
• Responsible for professionalism of service technicians, cleanliness of trucks, providing and maintaining the fleet of specialized tools, and maintaining a relationship with our uniform supplier in cooperation with the Director of Operations in keeping with the Hitachi/Sullair brand.
• Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements.
• Maintain a clean, safe, working environment.
• Attend training with the Sullair factory to stay current on product offerings and technologies.
• Travel as required to drive business activity and attend training. 80% Field / 20% Office
• Demonstrate flexibility/teamwork as additional items will be required to help grow the business.
• May involve multi-branch location responsibilities

Skills

Leadership

Communication

Team Building

Customer Engagement

Education

Associate degree preferred

High School Diploma Required

Technical Training/Certifications in compressed air

Tools

Microsoft Office

ERP systems

Job description

Hitachi Global Air Power is seeking a Field Service Manager to lead a team of service technicians, drive customer experience, and develop our field service organization. The role emphasizes training, technician advancement, and hands-on system support across the compressed air business.

The successful candidate will partner with the Service Operations Manager to implement service procedures, ensure 24/7 emergency coverage, and maintain strong customer relationships while aligning with