Field Service Engineer

Hitachi Vantara Corporation; Michigan City (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

Hitachi Global Air Power is seeking a Field Service Engineer to support installations, maintenance, repairs, and troubleshooting of R&I/OEM systems. This role requires travel to field sites in the U.S.

and Canada and collaboration with the training department to resolve issues and deliver technical service reports. Based from Michigan City, IN, you will document visits, drive issues to closure, and uphold safety and quality standards while providing clear communication with distributors and

Qualifications

• Associate degree or technical trade school is preferred.
• 5+ years of technical troubleshooting in Diesel/OEM compressors.
• Experience with electrical systems and mixed mechanical/electrical equipment.
• Ability to train others on compressed air systems.
• Strong written and verbal communication skills.
• Ability to read schematics and work independently or in a team.

Responsibilities

• Provide technical assistance on Hitachi Global Air Power R&I/OEM products via phone and email.
• Travel to field sites to troubleshoot and repair systems.
• Prepare service reports, travel and expense documentation.
• Follow EH&S policies and safety procedures.
• Convey distributor feedback to management and drive issues to closure.
• Support service goals and contribute to technical bulletins.
• Review technical manuals for accuracy and participate in product development.
• Travel up to 25% overnight across US & Canada.

Skills

Diesel/OEM troubleshooting

Electrical systems repair

Technical training

Industrial manufacturing

Communication skills

Stakeholder communication

MS Office

Reading schematics

Independence / team work

Education

Associate degree

Technical Trade School

Job description

Job Description:

Job title:

Field Service Engineer

Location:

Gulf Region - TX, LA, MS, AL, GA

OR

Michigan City, IN

The Company

We build the machines that power industry. We are Hitachi Global Air Power, a leading global industrial compressed air manufacturer driving the innovations that keep the world moving.

From our headquarters in Michigan City, Indiana, our compressed air solutions power manufacturing operations all around the globe; from food and beverage to life-saving pharmaceuticals and cutting-edge semiconductor chips. Our portable compressors provide the air power to build roads and bridges, lay pipelines and aid in oil and gas mining and production.

We are a team of innovators, engineers, and quality experts with a shared vision to create the next generation of efficient, environment-forward compressed air solutions that meet the demands of today, while boldly contributing to a sustainable, circular economy. With more than 58 years of legacy and trusted performance through our brands - Hitachi, Hitachi Global Air Power, and Champion (Australia), we are proud of our reputation for reliability, durability, and performance and groundbreaking engineering.

Join us in building a future where your work has an impact. At Hitachi Global Air Power, you’ll be part of a global network that’s shaping the future of industrial power.

Summary of the position:

Answer technical questions about Hitachi Global Air Power Rental & Infrastructure /OEM products from customers. Responsible for answering technical questions about Hitachi Global Air Power products including installations, maintenance, repairs, and troubleshooting. Work with various departments at Hitachi Global Air Power to address concerns and conduct service from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support Hitachi Global Air Power Training Department for customers, distributors, and employees. Increase brand strength through relationship development and effective service to customers. Position reports directly to the Director of Service Operations - Portables.

Duties and responsibilities:

• Provide technical assistance related to Hitachi Global Air Power R&I/OEM products via phone and email queues.
• Travel to field-based jobsites to troubleshoot and assist in repair of Hitachi Global Air Power R&I/OEM systems.
• Follow standard work for pre- and post-service preparation (submit expense reports, develop service reports, make travel arrangements).
• Follow all Environmental Health and Safety policies and procedures.
• Communicate distributor feedback to Hitachi Global Air Power management as VOC.
• Drive field concerns to closure in a timely manner.
• Support goal of service within the Service Department of 95%.
• Assist in writing technical service bulletins.
• Review technical manuals for accuracy and completeness.
• Participate in new product development to provide prospective from the service point of view.
• Participate in warranty reduction efforts by looking at service trends, analyzing failure modes, and providing feedback.
• Up to 25% overnight travel. U.S and Canada travel

Qualifications:

Education:

• Associate degree a plus.
• Technical Trade School a plus.

Professional experience:

• 5+ years of technical troubleshooting of Diesel Driven/OEM Compressor experience.
• Experience troubleshooting and repairing electrical systems and electric driven equipment.
• Demonstrated success in technical training of compressed air systems.
• Experience with industrial product manufacturing and engineering processes.
• Strong verbal and written communication skills.
• Must be able to engage and communicate effectively with all levels of the organization.
• Strong grasp of Microsoft office required.
• Ability to read and understand schematics.
• Ability to work independently or on a team.

Key behaviours:

• On time to all meetings/appointments/and scheduled engagements.
• Diligent to work habits.
• Dedicated to completion of responsibilities.
• Willing to accept responsibilities within a team environment.

Direct reports:

• N/A

The successful candidate is responsible for complying with Hitachi Global Air Power’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.