Field Service Engineer

Hitachi Global Air Power; Michigan City (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Hitachi Global Air Power seeks a field-service technical specialist to answer questions, support installations, maintenance, repairs, and troubleshooting of Hitachi R&I/OEM products. You will coordinate with various departments and document service visits.

You will travel up to 25% overnight across U.S. and Canada, provide technical guidance to customers, distributors, and employees, and help develop service reports and bulletins while upholding safety and ethics.

Qualifications

• 5+ years of technical troubleshooting of Diesel Driven/OEM Compressor experience.
• Experience troubleshooting and repairing electrical systems and electric driven equipment.
• Demonstrated success in technical training of compressed air systems.
• Experience with industrial product manufacturing and engineering processes.
• Strong verbal and written communication skills.
• Must be able to engage and communicate effectively with all levels of the organization.
• Strong grasp of Microsoft office required.
• Ability to read and understand schematics.
• Ability to work independently or on a team.

Responsibilities

• Provide technical assistance related to Hitachi Global Air Power R&I/OEM products via phone and email queues.
• Travel to field-based jobsites to troubleshoot and assist in repair of Hitachi Global Air Power R&I/OEM systems.
• Follow standard work for pre- and post-service preparation (submit expense reports, develop service reports, make travel arrangements).
• Follow all Environmental Health and Safety policies and procedures.
• Communicate distributor feedback to Hitachi Global Air Power management as VOC.
• Drive field concerns to closure in a timely manner.
• Support goal of service within the Service Department of 95%.
• Assist in writing technical service bulletins.
• Review technical manuals for accuracy and completeness.
• Participate in new product development to provide prospective from the service point of view.
• Participate in warranty reduction efforts by looking at service trends, analyzing failure modes, and providing feedback.
• Up to 25% overnight travel. U.S and Canada travel

Skills

Diesel/OEM compressor troubleshooting

Electrical systems troubleshooting

Technical training of compressed air

Reading schematics

Verbal & written communication

Microsoft Office

Job description

Summary of the position:

Answer technical questions about Hitachi Global Air Power Rental & Infrastructure /OEM products from customers. Responsible for answering technical questions about Hitachi Global Air Power products including installations, maintenance, repairs, and troubleshooting. Work with various departments at Hitachi Global Air Power to address concerns and conduct service from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support Hitachi Global Air Power Training Department for customers, distributors, and employees. Increase brand strength through relationship development and effective service to customers. Position reports directly to the Director of Service Operations - Portables.

Duties and responsibilities:

• Provide technical assistance related to Hitachi Global Air Power R&I/OEM products via phone and email queues.
• Travel to field-based jobsites to troubleshoot and assist in repair of Hitachi Global Air Power R&I/OEM systems.
• Follow standard work for pre- and post-service preparation (submit expense reports, develop service reports, make travel arrangements).
• Follow all Environmental Health and Safety policies and procedures.
• Communicate distributor feedback to Hitachi Global Air Power management as VOC.
• Drive field concerns to closure in a timely manner.
• Support goal of service within the Service Department of 95%.
• Assist in writing technical service bulletins.
• Review technical manuals for accuracy and completeness.
• Participate in new product development to provide prospective from the service point of view.
• Participate in warranty reduction efforts by looking at service trends, analyzing failure modes, and providing feedback.
• Up to 25% overnight travel. U.S and Canada travel

Qualifications:

Education:

Professional experience:

• 5+ years of technical troubleshooting of Diesel Driven/OEM Compressor experience.
• Experience troubleshooting and repairing electrical systems and electric driven equipment.
• Demonstrated success in technical training of compressed air systems.
• Experience with industrial product manufacturing and engineering processes.
• Strong verbal and written communication skills.
• Must be able to engage and communicate effectively with all levels of the organization.
• Strong grasp of Microsoft office required.
• Ability to read and understand schematics.
• Ability to work independently or on a team.

Key behaviors:

• On time to all meetings/appointments/and scheduled engagements.
• Diligent to work habits.
• Dedicated to completion of responsibilities.
• Willing to accept responsibilities within a team environment.

Direct reports:

• N/A

The successful candidate is responsible for complying with Hitachi Global Air Power’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.