Field Service Manager – Lead a High-Performing Pest Team

American Pest

Springfield (VA)

On-site

USD 53,000 - 65,000

Full time

7 days ago
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Benefits offered by this job

Health insurance
Dental & Vision
401(k) plans
Take-home vehicle
Paid time off

Job summary

American Pest, based in Columbia, MD, is seeking a Service Manager to lead a team of 8–12 technicians across residential and commercial routes. You will coach the team, ensure safety and service quality, and drive customer satisfaction daily.

Ideal candidates have 3+ years in the pest control industry, hold state registrations, and can use PestPac. A valid driver’s license and strong communication are required to succeed in this role.

Qualifications

  • Minimum 3 years in the pest control industry and valid state registrations/licenses.
  • Experience leading technicians and coaching performance.
  • Proficient with PestPac or similar field software.

Responsibilities

  • Lead and support a team of 8–12 technicians serving residential and commercial customers.
  • Oversee day-to-day field operations, coaching, safety and service quality.
  • Document activities and ensure timely reports and records.

Skills

Customer service
De-escalation
Leadership/coaching
Communication
English literacy
Safety focus
Accountability

Education

High school diploma or equivalent

Tools

PestPac

Job description

American Pest, based in Columbia, MD, is seeking a Service Manager to lead a team of 8–12 technicians across residential and commercial routes. You will coach the team, ensure safety and service quality, and drive customer satisfaction daily.

Ideal candidates have 3+ years in the pest control industry, hold state registrations, and can use PestPac. A valid driver’s license and strong communication are required to succeed in this role.

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