Field Service Manager – Lead a High-Performing Pest Team

American Pest; Springfield (VA); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) plans

Take-home vehicle

Paid time off

Job summary

American Pest, based in Columbia, MD, is seeking a Service Manager to lead a team of 8–12 technicians across residential and commercial routes. You will coach the team, ensure safety and service quality, and drive customer satisfaction daily.

Ideal candidates have 3+ years in the pest control industry, hold state registrations, and can use PestPac. A valid driver’s license and strong communication are required to succeed in this role.

Qualifications

• Minimum 3 years in the pest control industry and valid state registrations/licenses.
• Experience leading technicians and coaching performance.
• Proficient with PestPac or similar field software.

Responsibilities

• Lead and support a team of 8–12 technicians serving residential and commercial customers.
• Oversee day-to-day field operations, coaching, safety and service quality.
• Document activities and ensure timely reports and records.

Skills

Customer service

De-escalation

Leadership/coaching

Communication

English literacy

Safety focus

Accountability

Education

High school diploma or equivalent

Tools

PestPac

Job description

American Pest, based in Columbia, MD, is seeking a Service Manager to lead a team of 8–12 technicians across residential and commercial routes. You will coach the team, ensure safety and service quality, and drive customer satisfaction daily.

Ideal candidates have 3+ years in the pest control industry, hold state registrations, and can use PestPac. A valid driver’s license and strong communication are required to succeed in this role.