Field Service Manager II

Aventiv Technologies; United States; Remote; USD 78,000 - 90,000; Full time

Job summary

Aventiv Technologies is seeking a Field Service Manager to oversee the administration of their tablet program. This remote role involves managing a team, ensuring customer satisfaction, and maintaining operational efficiency. Ideal candidates will have extensive Telecom experience and strong leadership skills.

Benefits

Health insurance

401(k)

Disability insurance

Life insurance

PTO

Voluntary benefits

Qualifications

• 4+ years in a related industry, including 3+ years supervisory/management experience in Telecom.
• Experience in contract negotiations and managing remote teams is a plus.

Responsibilities

• Manage a team of 12-20 Field Service Technicians and Contractors.
• Drive performance objectives and ensure customer satisfaction.
• Oversee installation, repair, and maintenance of products.

Skills

Analytical skills

Organizational skills

Communication skills

Presentation skills

Time management

Self-motivation

Education

High school diploma or GED

Bachelor’s Degree or equivalent experience

Tools

Word

Excel

PowerPoint

Job description

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Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

Aventiv Technologies – Where your future awaits - YouTube

• THIS ROLE WILL BE REMOTE TO GEORGIA**
• Associate Referral Reward Eligible*
• Travel will be 25% to customer locations within assigned territory*
  
  
  

Job Purpose

Responsible for overseeing the administration of our tablet program within customer locations, physical installation, maintenance and repair of the company’s products and services to meet the company’s business objectives, create customer loyalty, grow revenue and manage costs within their assigned area. Manage and lead a team of 12-20 Field Service Technicians II and III and Contractors. Functions include process and procedures, workflows, CSAT, employee management, budget management, inventory management, vendor management, contract negotiations, project management, and training programs.

Essential Duties

• Drive performance objectives and KPIs to ensure department and company success metrics including break-fix SLA response & resolve, Site Survey, Move Add Change, and Installation Completion.
• Support tablet customers by administering programs and ensuring tablets are fully utilized and tracked throughout their lifecycle.
• Ensure customer satisfaction goals are met through continuous improvement based on feedback from surveys (CSAT).
• Manage capacity planning, resource allocation, and prioritize tasks based on business needs and budgets.
• Manage projects by scheduling resources, coordinating with customers, and tracking costs and tasks.
• Recruit, select, train, assign, and coach team members.
• Plan, coordinate, and oversee daily activities, performance, and administrative duties.
• Conduct team and customer meetings, evaluate performance, and ensure activities meet standards.
• Negotiate and manage third-party contracts as needed.
• Oversee installation, repair, and maintenance of products within the assigned area.
• Handle hiring, morale, performance evaluations, and development plans, including counseling and disciplinary actions.
• Manage budgets, expenses, and costs, seeking ways to reduce operating costs.
• Manage field resources, assets, workflows, ticketing, quality, CSAT, inventory, vendors, contracts, and training.
• Oversee regional asset management, including inventory counts.
• Prepare reports, communications, and presentations for regional management.
• Perform other duties as assigned.

Knowledge, Skills, And Abilities

• Knowledge of all Securus products and assigned resources.
• Strong understanding of field operations, inventory, remote management, fleet, vendor relations, and customer satisfaction.
• Excellent analytical, organizational, planning, communication, and presentation skills.
• Financial acumen for managing budgets.
• Ability to drive performance metrics and lead teams effectively.
• Business and operational experience, structured and data-driven approach.
• Proficiency in Word, Excel, PowerPoint, and other business tools.
• Ability to travel domestically as needed.
• Strong time management and self-motivation skills.

Minimum Qualifications

• High school diploma or GED.
• 4+ years in a related industry, including 3+ years supervisory/management experience in Telecom.

Preferred Qualifications

• Bachelor’s Degree or equivalent experience.
• 5+ years supervisory/management experience.
• Experience in contract negotiations and managing remote teams.
• Project management experience.

Physical Requirements

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting up to 25 pounds, typing, and using tools.

Salary and Benefits:

Range: $78,239.12-$89,192.60/year, with benefits including health insurance, 401(k), disability, life insurance, PTO, and voluntary benefits.

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