Data Entry Supervisor

CorVel; Glen Allen (VA); Remote; USD 60,000 - 80,000; Full time

Job summary

CorVel is seeking a manager to oversee the Intake Data Entry and Liability teams. This remote role involves managing daily operations, ensuring service quality, and training new employees. Ideal candidates will have leadership experience in customer service and strong communication skills.

Benefits

Medical (HDHP) w/Pharmacy

Dental

Vision

401K

Paid time off

Qualifications

• Minimum of 2+ years of customer service experience in a leadership role.
• Experience in a management or supervisory role is a plus.
• Solid Microsoft skills.

Responsibilities

• Manage daily production of two teams and ensure quality of service.
• Train new employees and implement protocol changes.
• Provide weekly reports and manage service levels.

Skills

Communication

Leadership

Problem Solving

Education

High school diploma or equivalent

2 plus years college preferred

Tools

CareMC

SharePoint

Service Now

Job description

Responsible for managing daily production of two teams, the Intake Data Entry Team and Intake Liability team. Role will include numerous functions such as: managing SLA’s for both teams, providing coaching to an individual associate, helping solve complex issue to tracking attendance and informing manager of trends. Also identifying process gaps and making recommendations, providing weekly reports as well as end of month scorecards to agents. This is a remote opportunity.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Responsible for directing a designated group of employees in their day-to-day operations
• Responsible for quality of service provided
• Responsible for managing daily service levels
• Requires regular and consistent attendance
• Responsible for training of new employees and/or implementing protocols as they change and sending those changes out to the units
• May perform managerial responsibilities in managers’ absence
• May perform daily, weekly, monthly reviews of various reports, invoices, logs and expenses.
• Additional duties as required
• Responsible for writing yearly reviews for associates
• Responsible to working Service Now tickets in a timely manner

KNOWLEDGE & SKILLS:

• Solid knowledge in the FNOL processing of WC claims from start to finish
• Solid knowledge in Liability claims
• Exceptional skill in systems: CareMC, SharePoint tools, Service Now,
• Excellent written and verbal communication skills.
• Has clear understanding of KPI’s for Claims
• Expected to learn if not already skilled in Data Entry and Liability

EDUCATION/EXPERIENCE:

• Minimum of High school diploma or equivalent, 2 plus years college preferred
• 2+ years of customer service experience in a leadership role working in Call Center
• Experience in a management or supervisory role is a plus
• Being flexible to flex schedule if business need changes
• Solid Microsoft skills

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $16.36 - $26.31 per hour

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

About CorVel

CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

#LI-Remote

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.