Field Service Manager 2

Unisys Corporation; Tennessee; Presencial; USD 90.000 - 110.000; Jornada completa

Descripción de la vacante

Unisys Corporation seeks a role that leads field engineering teams across multiple locations, guiding direction and ensuring end-to-end support for new releases and upgrades. You will identify trends, resolve issues, and coordinate with Client Services & Support to maintain system availability.

The position requires a BA/BS degree with 4-6 years of relevant experience, and up to 2 years of leadership exposure.

Formación

• BA/BS degree with 4-6 years of relevant experience or an equivalent combination.
• 0-2 years of leadership experience.

Responsabilidades

• Provides clear direction to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends and potential issues with new system releases or upgrades.
• Ensures end-to-end support for identified and potential issues.
• Resolves key issues raised by supervisors and teams, escalating complex cases as needed.
• Monitors hardware, software and equipment availability with Client Services & Support to identify gaps with business impact.
• Manages procurement-related activity to ensure on-time delivery and responsiveness to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists supervisors and team members in determining appropriate processes and procedures.
• Establishes work processes and priorities; allocates people, budgets and resources.

Conocimientos

Leadership experience

Educación

BA/BS degree

4-6 years relevant experience

Descripción del empleo

What success looks like in this role:

• Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
• Ensures provision of end-to-end support to address identified and potential issues.
• Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
• Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
• Manages procurement-related activity to ensure on time delivery and response to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists supervisors and team members in the determination of appropriate process, policies or procedures.
• Establishes overall work processes and priorities.
• Allocates people, budgets and resources.

You will be successful in this role if you have:

• BA/BS degree and 4-6 years' relevant experience OR equivalent combination of education and relevant experience
• 0-2 years' leadership experience

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.