Field Service Manager

Day Wireless Systems; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Day Wireless Systems is seeking an experienced Field Service Manager to lead our field service technicians and project teams. This role oversees service projects, drives customer satisfaction, and partners with Area/Operations Managers on budgeting and financial reporting.

The FSM collaborates on business development, ensures safety and quality, and optimizes operations with strong leadership and wireless technical expertise.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum eight or more years related experience and/or training.
• Proven experience in field service operations, with supervisory or leadership experience.
• Strong technical expertise in wireless communication systems, including installation, maintenance, and troubleshooting.
• Excellent leadership and communication skills, with the ability to motivate a team.
• Solid understanding of project management principles and practices.
• Commitment to safety, quality, and customer service excellence.
• Proficiency in Microsoft Office Suite and other relevant software applications.

Responsibilities

• Supervise field service technicians, including scheduling, training, and performance management.
• Oversee service teams, coordinate activities, and resolve or escalate service issues.
• Lead planning, execution, and completion of service projects within timelines, budgets, and quality standards.
• Serve as a technical resource for troubleshooting and solution implementation.
• Maintain regular customer communication to understand needs and ensure service satisfaction.
• Conduct inspections and audits to ensure compliance with standards and regulations.
• Enforce safety protocols to maintain a safe working environment.
• Manage inventory levels and procurement for field operations.
• Maintain accurate records of service activities and prepare reports on performance metrics.
• Identify opportunities for process improvements, efficiency gains, and cost savings.
• Implement best practices to enhance service delivery and customer satisfaction.
• Manage multiple complex projects simultaneously.
• Plan crew schedules, customer contacts, site access, subcontractors, parts orders; manage logistics.
• Oversee financial results of individual jobs and department profitability.
• Perform job walks and create bids for profitable field work.

Skills

Leadership

Project management

Customer service

Communication

Budgeting

Safety compliance

Sales/BD

Education

Bachelor's degree in a relevant field

Tools

Microsoft Office Suite

Job description

Job Description

Position Overview:

The Field Service Manager (FSM) is a versatile and experienced Supervisor that leads our field operations. This role will involve supervising field service technicians, overseeing projects, and providing exceptional customer service. The Field Service Manager will also work with the Area Services Managers or Operations Managers on business development, budget planning and financial reporting.

Roles & Responsibilities:

• Supervise technical staff: Provide leadership and direction to field service technicians, including scheduling, training, and performance management.
• Overseeing service teams, coordinating service activities, and resolve or elevate service issues.
• Project Management: Lead the planning, execution, and completion of service projects, ensuring adherence to project timelines, budgets, and quality standards.
• Technical Support: Serve as a technical resource for field service technicians, providing guidance on troubleshooting complex issues and implementing solutions.
• Customer Communication: Maintain regular communication with customers to understand their service needs, address concerns or inquiries, and ensure satisfaction with service delivery.
• Quality Assurance: Conduct inspections and audits of service work to ensure compliance with company standards, industry regulations, and customer requirements.
• Safety Compliance: Enforce safety protocols and procedures to promote a safe working environment for field service technicians and ensure compliance with occupational health and safety regulations.
• Inventory Management: Manage inventory levels of equipment, tools, and materials necessary for field service operations, coordinating procurement and replenishment as needed.
• Documentation and Reporting: Maintain accurate records of service activities, including work orders, service reports, and documentation of customer interactions. Prepare regular reports on service performance and key metrics.
• Continuous Improvement: Identify opportunities for process improvements, efficiency gains, and cost savings.
• Implement best practices and initiatives to enhance service delivery and customer satisfaction.
• Manage multiple complex projects simultaneously
• Plan schedule (crew schedule, customer contact, site access, contact subcontractor, inform supervisor, order parts) and manage logistics of job
• Manage financial results of individual jobs and overall department profit and loss statement
• Perform job walks and create bids to procure consistent and profitable work for the crews to perform

Education and/or Experience:

• Bachelor's degree in a relevant field or equivalent work experience.
• Minimum eight or more years related experience and/or training; or equivalent combination of education and experience.
• Proven experience in field service operations, with previous experience in a supervisory or leadership role.
• Strong technical expertise in wireless communication systems, including installation, maintenance, and troubleshooting.
• Excellent leadership and communication skills, with the ability to motivate and inspire a team.
• Solid understanding of project management principles and practices.
• Commitment to safety, quality, and customer service excellence.
• Proficiency in Microsoft Office Suite and other relevant software applications.

Licenses, Certifications:

• Valid Driver’s license
• FCC GROL or other appropriate certifications

Company Overview:

Day Wireless Systems is the largest full-service wireless integrator in the West. We provide design, construction, licensing, sales, service, rentals, installation, and maintenance for a wide range of wireless voice, data, and video applications.

Founded in 1969, today we have 30 locations and 400+ employees in California, Oregon, Washington, Idaho, Wyoming, and Utah. Day Wireless employees enjoy the opportunity to grow and transfer within our many locations and business divisions.

Disclaimer:

Day Management Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.