Service Manager

emergemarket.com; Chesapeake (VA); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Competitive pay based on experience

Benefits package: Medical, Dental, Vis

Paid time off 3 weeks in first year

Parental leave

Growth opportunities

Community Impact Day

Job summary

Burwell Material Handling in Chesapeake, VA seeks a Service Manager to lead a high‑performing service team, uphold safety standards, and deliver exceptional customer service. You’ll drive service revenue, manage budgets, and coordinate with regional leadership.

Ideal candidates have 3–5 years of management experience in machinery or related service, strong leadership and communication skills, and a valid driver’s license. Travel to other branches is required as needed.

Qualifications

• 3–5 years of management experience in machinery or a related service industry (material handling preferred).
• Strong leadership and team development experience.
• Proven ability to grow service revenue and improve customer satisfaction.
• Technical knowledge and experience assisting with equipment diagnostics.
• Strong communication and decision‑making skills.
• Ability to analyze reports and drive continuous improvement.

Responsibilities

• Oversee all aspects of the Service Department, prioritizing high‑quality service and customer satisfaction.
• Drive profitable growth of service labor while managing department expenses.
• Create and manage annual department goals, budget, and marketing plans.
• Lead and implement service process improvements across the team.
• Handle escalated concerns from customers or team members professionally and promptly.
• Support technicians with diagnostics and ensure technical accuracy.
• Build, train, and retain a strong team through development plans and mentorship.
• Enforce safety regulations and maintain a safe working environment.
• Collaborate with regional and corporate leadership on performance and strategy.
• Willingness to travel to support other branches.

Skills

Leadership

Team development

Communication

Diagnostics

Safety

Decision making

Report analysis

Driver's license

Education

High School diploma or higher

Job description

At Burwell Material Handling, people come first. Our team, our customers, and the communities we serve are the reason we exist. We’ve built our reputation by delivering smarter, safer material handling across the full lifecycle: equipment sales, rentals, service and parts, fleet telematics, and engineered automation solutions.

Service Manager Role

We are hiring a Service Manager based in Chesapeake, Virginia to build and maintain a safe, high‑performing team. You’ll lead experienced techs, train new ones, and foster a culture built on trust, hard work, and pride in doing things the right way—with safety always at the forefront. The Service Manager oversees service performance, repeat business, and team coordination, backed by a crew that takes pride in their work.

What You’ll Do

• Oversee all aspects of the Service Department, prioritizing high‑quality service and customer satisfaction
• Drive profitable growth of service labor while managing department expenses
• Create and manage annual department goals, budget, and marketing plans
• Lead and implement service process improvements across the team
• Handle escalated concerns from customers or team members professionally and promptly
• Support technicians with diagnostics and ensure technical accuracy
• Build, train, and retain a strong team through development plans and mentorship
• Enforce safety regulations and maintain a safe working environment
• Collaborate with regional and corporate leadership on performance and strategy
• Willingness to travel to support other branches

Qualifications

• 3–5 years of management experience in machinery or a related service industry (material handling preferred)
• Strong leadership and team development experience
• Proven ability to grow service revenue and improve customer satisfaction
• Technical knowledge and experience assisting with equipment diagnostics
• Strong communication and decision‑making skills
• Ability to analyze reports and drive continuous improvement
• Valid driver’s license with an acceptable DMV record
• Ability to perform and support the physical demands of service operations
• High School diploma or higher

Benefits

• Competitive pay based on experience
• Medical, Dental, Vision, Accident, Short‑Term Disability, Life Insurance, and 401(k) with company match
• Progressive paid time off and holidays – starting with 3 weeks PTO in your first year
• Paid parental leave for moms and dads
• Opportunities for growth and internal promotion
• Annual Community Impact Day – paid volunteer time in the places we work and live

All offers are contingent on passing a pre‑employment drug test and background check. Burwell Material Handling is a drug‑free workplace.

We are an equal opportunity employer as defined by federal, state, or local laws. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.