Field Service Manager

EchoStar Corporation; Marysville (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

EchoStar seeks an In-Home Services Field Operations Lead to guide a nationwide team responsible for inventory, fleet, and performance. You will mentor technicians, run regular coaching, and drive KPI achievement and customer satisfaction.

We value deep data analysis, cross-functional collaboration, and the use of AI-driven tools to optimize routes and dispatch. A Bachelor’s degree and proven field service leadership are required.

Qualifications

• Bachelor’s Degree in Business Administration, Operations Management, or related field.
• Experience leading field service teams, managing operational KPIs, and training programs.
• Experience with FSM software and route optimization tools.

Responsibilities

• Lead field operations across facilities and manage inventory, fleet, and performance KPIs.
• Conduct regular coaching sessions to align field teams with safety and customer targets.
• Analyze operational data to resolve dispatch and bottlenecks before impacting metrics.
• Implement AI-driven route optimization to improve daily schedules and dispatch accuracy.
• Foster morale and professional growth to reduce turnover and boost CSAT.

Skills

Mentoring

Vision casting

Data analysis

Cross-functional

Planning

AI literacy

Education

Bachelor's degree

Operations management

Tools

FSM software

Route optimization

Job description

Summary

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.

Job Duties and Responsibilities

• Conduct thorough skill gap assessments and establish personalized development plans to lower recall rates and enhance team technical competency
• Lead regular huddles and 1-on-1 coaching sessions to align the field team with operational KPIs, safety protocols, and customer satisfaction targets
• Analyze operational data including completion times, travel efficiency, and repeat visits to resolve root-cause friction points
• Implement systematic solutions to eliminate dispatch and equipment bottlenecks before they impact bottom-line metrics or client relationships
• Utilize AI-driven route optimization and predictive analytics tools to streamline daily technician schedules and improve dispatch accuracy
• Foster team morale and professional growth pathways, directly reducing turnover and boosting customer CSAT and culture scores

Skills - Experience and Requirements

• Mastery in mentoring, directing, and coaching employees to drive skill progression and team confidence
• Exceptional ability to communicate an inspiring vision, reframe organizational shifts into actionable field goals, and persuade team members
• High-level critical thinking to analyze complex operational data, uncover underlying patterns, and solve systemic problems
• Strong collaborative mindset to build cross-functional relationships, involve stakeholders early, and achieve shared objectives
• Proven planning and organization capabilities to manage time effectively, set defined objectives, and monitor performance against milestones
• AI application literacy to integrate digital diagnostic tools and automated reporting into daily field workflows

Minimum Requirements:

• Minimum Education: Bachelor’s Degree in Business Administration, Operations Management, or related field
• Minimum Experience: Critical experience leading field service teams, managing operational KPIs, and executing technical training programs
• Required Technical Skills:
  • Field Service Management (FSM) software and route optimization tools
  • Operational data analysis, root-cause troubleshooting, and performance tracking
  • Technical field coaching, safety compliance protocols, and customer satisfaction management

Visa sponsorship not available for this position