Field Service Manager

EchoStar; Spartanburg (SC); On-site; USD 63,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Flexible time off

Job summary

EchoStar is seeking a Field Service Manager to lead the national field team, optimize diagnostics, and drive customer satisfaction. You will coach technicians, identify root causes, and streamline field procedures using AI tools, dashboards, and reporting to align daily operations with department goals.

The role focuses on mentoring a high-morale team, reducing return work orders, and improving CSAT while collaborating across the In-Home Services organization.

Qualifications

• Bachelor’s Degree or equivalent professional experience.
• Critical experience in field service management, team leadership, and operational performance tracking.
• Field service management and performance reporting metrics; AI and digital tools for operational diagnostics and automated reporting; coaching, mentorship, and data analysis.

Responsibilities

• Build trust across the technical team and establish leadership relationships.
• Coach technicians toward mastery and raise customer CSAT.
• Drive operational efficiency to lower return work orders and eliminate workflow bottlenecks.

Skills

Field service management

Performance reporting

Coaching / mentorship

Education

Bachelor’s Degree or equivalent

Job description

The Field Service Manager owns the overall performance of the technical field team, transforming operational data into actionable strategies that directly lower return work order rates and eliminate operational bottlenecks. This role drives field excellence by coaching technicians toward mastery, fostering a committed, high-morale team, and continually elevating customer CSAT experiences. By identifying root causes of systemic issues and streamlining field procedures, the position directly aligns operational metrics with overarching department goals. Additionally, this position leverages digital tools and AI applications to optimize daily diagnostics, operational workflows, and automated reporting.

What Success Looks Like (Objectives):

• Build trust across the technical team by establishing strong, credible leadership relationships and getting to know each technician individually
• Master operational and reporting fundamentals to take full accountability for key office and field performance metrics
• Conduct hands-on field ride-alongs to observe technician behaviors, identify targeted coaching opportunities, and raise overall customer experience standards
• Drive operational efficiency to lower return work order rates, eliminate workflow bottlenecks, and boost customer CSAT ratings
• Leverage AI and digital tools within daily operations to streamline diagnostic processes, optimize scheduling, and automate performance reporting

Core Skills, Competencies, and Key Experiences (What you’ll bring)

• Proven ability to mentor, develop, and build the skills and confidence of a technical team
• Skill in articulating clear direction and driving team buy-in through periods of organizational change
• Strong analytical and problem-solving skills to interpret data, identify patterns, uncover root causes, and resolve systemic issues
• Demonstrated planning, organization, goal-setting, time management, and performance monitoring capabilities to keep teams on track
• Competency in applying AI and digital tools to daily operations, including diagnostics and automated reporting

Minimum Requirements:

• Minimum Education: Bachelor’s Degree or equivalent professional experience
• Minimum Experience: Critical experience in field service management, team leadership, and operational performance tracking
• Required Technical Skills:
  • Field service management and performance reporting metrics
  • AI and digital tools for operational diagnostics and automated reporting
  • Technical team coaching, mentorship, and operational data analysis

Visa sponsorship not available for this position

Salary Range

Compensation: $63,150.00/Year - $90,000.00/Year

About Our Department

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.

About Our Company

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Benefits

We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [e-mail] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email [e-mail]. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)