Service Manager

EchoStar Corporation; Avon (MA); On-site; USD 85,000 - 120,000; Full time

Job summary

EchoStar's In-Home Services division is hiring a Field Service Manager to lead a team of 8-10 technicians, coach, and develop staff to deliver outstanding customer service. The role offers a competitive starting salary and bonus opportunities, with paid training and clear paths for advancement.

Ideal candidates will have strong leadership, safety, and communications skills, plus willingness to work 45+ hours per week, including weekends. Visa sponsorship is not available for this role.

Qualifications

• Strong leadership and mentoring skills.
• Ability to coach technicians on procedures and safety.
• Excellent written and verbal communication abilities.

Responsibilities

• Lead 8-10 technicians and direct field operations.
• Coach and develop technicians to deliver high-quality service.
• Conduct on-site inspections and provide performance feedback.
• Manage fleet-related processes and vehicle maintenance.

Skills

Leadership

Coaching

Communication

Safety procedures

Report writing

Physical endurance

Flexible hours

Job description

Summary

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.

Job Duties and Responsibilities

The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus.

As a Field Service Manager you will be responsible for 8-10 technicians who you will be directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide free DISH programming, paid training, and incredible opportunities for advancement.

Key Responsibilities:

• Supporting new employees through training and future development
• Demonstrating and coaching behaviors that ensure quality customer service
• Training existing Installers/Technicians on changing processes, procedures, and technologies
• Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
• Improving team and individual performance by working hands-on alongside the technicians
• Managing fleet-related processes including vehicle maintenance and upkeep
• Addressing escalated customer and/or employee issues

Skills - Experience and Requirements

Education and Experience:

• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
• Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
• Ability to write reports and correspondence
• Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
• Ability to climb a 40 Ft. ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)
• A strong competency in leading, developing, mentoring, and coaching
• Excellent presentation, facilitation, and communication skills
• Willingness to work flexible hours, including 45+ hours a week, including weekends

Visa sponsorship not available for this role