Regional Field Service Manager/Automated Equipment - Texas

Signode; Town of Texas (WI); Remote; USD 102,000 - 122,000; Full time

Job summary

A leading company is seeking a Regional Field Service Manager to oversee field service personnel and ensure the performance of automated equipment. This fully remote role requires strong leadership and customer relationship skills, along with experience in service management. The successful candidate will coordinate activities, manage a team, and drive business growth while ensuring customer satisfaction.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Life Insurance

Wellness Perks

Qualifications

• At least 2+ years in a leadership role and 5+ years in service.
• Experience managing remote staff.

Responsibilities

• Manage a team of 12-16 Field Service personnel supporting over 1,000 customer accounts.
• Ensure timely service call completion and accuracy of service reports.
• Build strong relationships with customers and internal teams.

Skills

Customer Focus

Problem Solving

Stress Management

Results Orientation

Organization/Planning

Empowerment

Talent Selection

Education

High School Diploma or GED

College Degree or Technical Training

Job description

Regional Field Service Manager/Automated Equipment - Texas

Join to apply for the Regional Field Service Manager/Automated Equipment - Texas role at Signode.

This range is provided by Signode. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$102,000.00/yr - $122,000.00/yr

Additional compensation types

Annual Bonus

This is a fully remote position. Candidate must be based in the Dallas or Houston area

About Signode

With over $2B in revenue, 80+ manufacturing facilities across 6 continents, and over 9,000 employees worldwide, Signode is a leading manufacturer of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode offers a comprehensive portfolio under trusted brands to provide complete transit packaging solutions.

We produce strap, stretch, and protective packaging, along with manufacturing packaging tools and equipment used to apply bulk packaging materials. Our products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. As a pioneer in the industrial packaging sector, we have a long history of customer-focused innovations in materials, processes, and automation technology.

Headquartered in Tampa, Florida, we are part of Crown Holdings, Inc. and operate as Signode, aiming to be the world’s premier end-of-line packaging company.

Signode offers a benefits package including health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more, starting the month after hire.

Summary

Directs and coordinates activities of field service personnel to ensure the satisfactory performance of Signode power equipment and identify new business opportunities.

Essential Functions

• Manage a team of 12-16 Field Service personnel supporting over 1,000 customer accounts and 5,000 machines.
• Oversee activities to ensure timely service call completion.
• Review work orders for accuracy.
• Ensure completion and accuracy of service reports and documentation.
• Follow-up on action items and punch lists with customers.
• Approve timecards, expense reports, and maintenance agreements.
• Manage agreements for profitable growth, including maintenance, retrofits, and billable services.
• Provide supervision for field techs on special equipment.
• Coordinate training and development of technical skills.
• Build strong relationships with customers and internal teams.
• Handle first-level customer escalations.
• Collaborate with Sales, Product, Marketing, and Engineering teams for continuous improvement.
• Ensure team has resources, training, and tools for effective work.
• Gather and share KPIs, reports, and quality metrics.
• Partner with inventory management on parts and stock levels.
• Prepare technical reports for training and engineering, suggesting improvements.
• Optional: Maintain world-class customer service for parts ordering and stocking in certain regions.

Position Qualifications

Education: High School Diploma or GED required; college degree or technical training preferred.

Experience:

• At least 2+ years in a leadership role and 5+ years in service.
• Experience managing remote staff.
• Desirable: Professional courses in business, engineering, or mechanical fields.

Success Drivers

Key competencies include Customer Focus, Stress Management, Problem Solving, Results Orientation, Organization/Planning, Empowerment, and Talent Selection.

Accommodation

Qualified individuals with disabilities may request accommodations to perform essential duties.

This description provides guidelines for the role but is not exhaustive. The company reserves the right to modify duties and responsibilities as needed.

Signode is an Equal Opportunity/Affirmative Action employer, considering all qualified applicants without regard to race, color, religion, sex, national origin, disability, or veteran status.