FIELD SERVICE MANAGER

Day Wireless Systems; Portland (OR); Remote; USD 90,000 - 110,000; Full time

Job summary

A leading company in wireless communication is seeking a Field Service Manager to lead field operations and ensure customer satisfaction. This role involves supervising technicians, overseeing projects, and collaborating with management on business development. The ideal candidate will have strong leadership skills and technical expertise in wireless systems.

Qualifications

• Proven experience in field service operations with leadership roles.
• Technical expertise in wireless communication systems.
• Commitment to safety, quality, and customer service.

Responsibilities

• Supervise technical staff, including scheduling and training.
• Lead planning, execution, and completion of service projects.
• Maintain communication with customers to ensure satisfaction.

Skills

Leadership

Communication

Project Management

Safety

Customer Service

Education

Bachelor's degree

High school diploma or GED

Tools

Microsoft Office

Job description

Join to apply for the FIELD SERVICE MANAGER role at Day Wireless Systems

Description

Job Details

• Level: Management
• Location: Milwaukie, OR
• Remote: Fully Remote
• Type: Full Time
• Salary Range: $90,001 - $110,000
• Travel: Negligible
• Shift: Day
• Category: Management

Summary

The Field Service Manager (FSM) is a supervisory role leading field operations, supervising technicians, overseeing projects, and ensuring customer satisfaction. Collaborates with Area or Operations Managers on business development, budgeting, and financial reporting.

Responsibilities

• Supervise technical staff, including scheduling, training, and performance management.
• Oversee service teams, coordinate activities, and resolve or escalate issues.
• Lead planning, execution, and completion of service projects within timelines and budgets.
• Provide technical guidance to technicians on troubleshooting and solutions.
• Maintain communication with customers to address needs and ensure satisfaction.
• Conduct inspections and audits to ensure quality and compliance.
• Enforce safety protocols and promote a safe work environment.
• Manage inventory of equipment, tools, and materials.
• Maintain records of service activities and prepare performance reports.
• Identify process improvements and implement best practices.

Qualifications

• Bachelor's degree or equivalent experience.
• Proven experience in field service operations with leadership roles.
• Technical expertise in wireless communication systems.
• Strong leadership and communication skills.
• Knowledge of project management principles.
• Commitment to safety, quality, and customer service.
• Proficiency in Microsoft Office and relevant software.

Additional Requirements

• High school diploma or GED; 8+ years related experience or equivalent.
• Driver's license, GROL, or other relevant certifications.