Field Service Manager

ZipRecruiter; Jacksonville (FL); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in energy solutions is seeking a Field Service Manager to oversee the Digital Service team. This remote role involves managing client operations and ensuring exceptional service delivery across various sectors. Candidates should possess strong leadership skills, relevant experience in field commissioning, and a degree in engineering or construction management.

Qualifications

• At least 5 years supporting field commissioning or services.
• At least 5 years in project management.
• Minimum 3 years supervisory experience in chilled water systems.

Responsibilities

• Grow and lead an elite team of field service professionals.
• Manage project budgets and control costs effectively.
• Develop trusting, long-term relationships through excellent service.

Skills

Exceptional Customer Service

Technical Capacity and Knowledge

Strong Communication Skills

Problem Solving and Analysis

Self-Motivation

Financial Acumen

Conflict Resolution

Influencing Skills

Education

Bachelor’s degree in engineering (electrical or mechanical), construction management, or equivalent

Job description

Job Description

Field Service Manager/ Digital Service Manager

Position Type: Full-time, Exempt, Salary

Reports to: Digital Program Management Director

Supervisory Responsibility: Digital Service Team

Location: Jacksonville, FL (Remote)

Company Summary

Stellar Energy provides state-of-the-art solutions for optimized energy performance now and in the future. With 25 years in business, we serve customers in over 15 countries, delivering increased energy efficiency, capacity, and sustainability solutions such as dispatchable power, LNG production, data center efficiency, and hyperscale deployment.

We specialize in engineering and manufacturing solutions including turbine inlet air chilling, utility plants, district cooling, CHP systems, thermal storage, inlet air heating, and more. Our team of engineers and tradespeople are committed to adding value to energy infrastructure for a secure, affordable, and sustainable energy future.

Summary Objective

This is a remote role requiring travel to client sites across the U.S. as needed. The role focuses on managing and growing the Digital Service team, providing support for industrial cooling installation, commissioning, and client operations in sectors like data centers and manufacturing.

The role emphasizes delivering exceptional customer experience, developing long-term service relationships, and identifying new service opportunities.

Essential Functions

• Grow and lead an elite team of field service professionals, ensuring outstanding customer experience.
• Operate with integrity, building value with customers and operators.
• Develop trusting, long-term relationships through excellent service and execution.
• Identify and train successors to support organizational growth.
• Oversee commissioning support activities across Stellar Energy programs.
• Manage project budgets and control costs effectively.
• Develop scope definitions and proposals for additional services.

Reasonable accommodations may be made for individuals with disabilities to perform these functions.

Competencies

• Exceptional Customer Service
• Technical Capacity and Knowledge
• Strong Communication Skills
• Problem Solving and Analysis
• Self-Motivation
• Financial Acumen
• Conflict Resolution
• Influencing Skills

Work Environment

Primarily in a professional office setting with occasional travel to operational or construction sites.

Physical Demands

Includes standing, walking, sitting, handling objects, climbing, balancing, and lifting up to 25 pounds as needed.

Position Details

Full-time, Monday to Friday, 8:00 a.m. to 5 p.m., with potential for long hours and weekend work.

Travel

Travel up to 75% within the U.S., including out-of-state and overnight travel up to 30%.

Required Education and Experience

• Excellent client relations, business management, and leadership skills.
• At least 5 years supporting field commissioning or services.
• At least 5 years in project management.
• Minimum 3 years supervisory experience in chilled water systems.

Education

Bachelor’s degree in engineering (electrical or mechanical), construction management, or equivalent.

Additional Qualifications

OSHA 10 / OSHA 30 certification required.

Work Authorization

Must be authorized to work in the U.S.

Other Duties

This job description is not exhaustive and duties may change as needed.

Stellar Energy is an equal opportunity employer, committed to diversity and nondiscrimination in employment.